Computer shuts down when watching video!

Question

Everytime I try to open media (i.e. YouTube video, music file, video, slide shows, etc.), my computer shuts down.  I have 4G Ram and plenty of hard drive space, and I run McAfee virus software (updated daily).  My computer is fast, and have no other issues with it....HELP!

Answer 1

Hi,

If the computer shuts down while watching videos, restart the computer and open event viewer and check for error logs and post them here.

1. Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-

clicking Event Viewer. ‌If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

2. Click an event log in the left pane.
3. Double-click an event to view the details of the event.

Refer this link for information on event viewer:

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

**Step 1:**Scan your computer for virus using an anti virus and remove any infections if found. You can also scan your computer online.

Click on this link for more information:http://onecare.live.com/site/en-us/default.htm

This issue can also occur due to a third party program conflict. I would suggest you to perform a clean boot and check if the issue resurfaces again. With

the help of clean boot, we can isolate the conflicting program or service and disable the program to fix the problem.

Step 2: How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

 http://support.microsoft.com/kb/929135

Steps to perform a clean boot:

1. Click the start orb on your desktop
2. Type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3. On the General tab, click Selective Startup.
4. Under Selective Startup, click to clear the Load Startup Items check box.
5. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
6. Click OK.
7. When you are prompted, click Restart.

 If this resolves the issue, then see the Microsoft Article on “Clean boot” mentioned above and the section “How to determine what is causing the problem” to determine which program or service maybe causing the issue.

Make sure you start the computer in normal more after troubleshooting.

Steps to boot the computer in normal more:

1. Click the start on your desktop
2. In the Start Search box, type msconfig, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3. Click the General tab.
4.  Click Normal Startup - load all device drivers and services, and then click OK.
5. When you are prompted, click Restart to restart the computer.

Regards,

Afzal-Microsoft Support.

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Answer 2

no this does not help

in xp i had the same problem and turned hardware accelleration a bit lower that worked

cant seem to find this setting win windows 7 or 8 though