microsoft update error 3701

Question

HiI am running vista 32 bit, I tried to update but I received  error 3701. Do you have any suggestion to solve this problem please??Thanks

Answer 1

Hello Natassa kar,

Method 1:

There are a few things that could be causing this issue, please try these steps first,

1. Open Administrative Tools by clicking the Start button, clicking Control Panel,and then clicking Administrative Tools.
2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Right-click the Windows Update service, and then click Stop.
4. Click start, then click all programs, then click accessories, then right click command prompt and choose to run as administrator.

Type:

net stop wuauservregsvr32 wuapi.dll /sregsvr32 wuaueng.dll /sregsvr32 wucltux.dll /sregsvr32 wudriver.dll /sregsvr32 wups2.dll /sregsvr32 wups.dll /sregsvr32 wuwebv.dll /snet start wuauservexit

Restart the system and see if it can update now.

If this does not fix the problem you could also try repairing the BITS service, by following the below article:

http://support.microsoft.com/kb/940520.

Method 2:

Download the .Net Framework removal tools "dotnetfx_cleanup_tool.zip" from the below link,

http://blogs.msdn.com/astebner/attachment/8904493.ashx

Run the tool & you should remove only that version for which you are receiving error code. (i.e. you should only remove .NET Framework 3.5 & its service packs package)

Then, restart your computer & manually install the following updates in order

1. Microsoft .NET Framework 3.5 package from the below link:

http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en

2. Microsoft .NET Framework 3.5 Service Pack 1 from the below link:

http://www.microsoft.com/downloads/details.aspx?familyid=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en

3. Now, download & install .NET Framework 3.5 Family Update (KB951847) x64

Hope this helps.

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Answer 2

hi again

you are right, I always login as administrator but I had to run the .bat file using the "run as administrator" command. Although I did that, and succeed to run the bat file, the problem 3701 still persists. I you have any other idea please help me!!!

This is the update that I cannot load:

Update Microsoft .NET Framework 3.5 Service Pack 1 for the product family .NET Framework 3.5 (KB951847) για x86

Thanx

Natassa

Answer 3

Make sure that you login as administrator on your Vista system to run this command Or run the .bat (which you copyed in notepad) file as "RUN AS ADMINISTRATOR".....

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Zulfikar

Answer 4

thanx for the immediate response.

i copy this to a notepad and tried to run once but I received the message is that access is denied and I need more rights to do that!!!!The problem with the update still persists. error code 3701!!

please help me!!!thanx

Answer 5

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