Error: Library Not Registered.

Question

When I load my computer, an INTERNET EXPLORER SCRIPT ERROR pops up. It says:

An error has occurred in the script on this page.

Line: 30

Char: 3

Error: Library not registered.

Code: 0

URL:    file:///C:/Program%20Files/Dell%20Support%20Center/sscommon/common/inc/ss_shellinclude.js

Do you want to continue running scripts on this page? Y/N

I'm not very knowledgeable of computer software and would like help from anyone please. I appreciate everything.

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Answer 1

Hi TXMADELATINO,

You may try to perform a clean boot to verify if any third party application services or startup item is causing this issue. To perform a clean boot we will have to run System Configuration Utility. :

1. Click Start, type msconfig in the Start Search box, and then press ENTER. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup Items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click Apply and OK.
6. When you are prompted, click Restart.
7. After the computer starts verify whether you can download files.

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:

http://support.microsoft.com/kb/929135

Also, see the section on how to return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual.

If you get to know the software that is causing the problem, then you may try to uninstall and reinstall it:

For more information, you may refer the following to uninstall a program:

http://windows.microsoft.com/en-us/windows-vista/Uninstall-or-change-a-program

You may also refer the following KB article and check if it helps:

How to troubleshoot script errors in Internet Explorer on Windows-based computers

http://support.microsoft.com/kb/308260

You may also refer the following link for more information:

http://social.answers.microsoft.com/Forums/en/vistaperformance/thread/1215781c-223c-411b-bfe3-7d6156384874

Hope this information is useful.

Praseetha K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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