Remote Desktop Re-Connection Issue...

Question

When I connect to my Windows 7 Computer via RD I can connect, however, if my connection is broken and I attempt to reconnect it allows me to authenticate, but does not log me into my computer and continually says "Working....."   In addition, when I go to my physical PC, after the aforementioned happened, I cannot log on to my computer and must power-cycle my computer to get back into the system.

Please note that even if I disconnect from my RDP Connection to my Windows 7 Pro Computer, allowing the applications to keep running and staying logged into my computer, when I go to the console of my Windows 7 Pro computer, It allows me to enter my credentials at the login screen, however it does not log me into my computer and continually says "Working....." and once again I must power-cycle my Windows 7 Pro computer to successfully log on.

If anyone has had this issue or can provide a solution, it would be greatly appreciated.

Answer 1

Hi Dave101010,

Since when are you facing this issue?

Do you remember making any changes to your computer?

The problem is with the computer because the connection can break even if the host computer freezes and that is the reason why you are not able to login physically on the host computer.

I suggest that you put the Host computer in a Clean Boot and check for the issue. Below are the steps to put the computer in a Clean Boot State:

To perform a Clean Boot on a computer that is running Windows 7:

1. Click Start, type msconfig in the Start Search box, and then press ENTER.<br><br><br> If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.<br><br><br>2. On the General tab, click Selective Startup.<br><br><br>3. Under Selective Startup, click to clear the Load Startup Items check box.<br><br><br>4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.<br><br><br>5. Click OK.<br><br><br>6. When you are prompted, click Restart.<br><br><br>7. After the computer starts, check if the issue is fixed.<br><br><br>If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:<br><br><br>http://support.microsoft.com/kb/929135 <br><br><br><br>Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after<br> performing the clean boot troubleshooting

 Hope this helps you.

Regards, Manasa P – Microsoft Support.

Answer 2

Manasa,

I have had this issue ever since I bought this computer in December of 2009 at Best Buy.

It does not appear to be that the computer is frozen, though, due to the fact that when I physically go to the computer it lets me put my credentials in , however, it says it's working but goes no further.

I will give the Clean Boot option you mentioned a try and see what happens.

Thank you.