Error Message "Failed to Run Install Script"

Question

I just purchased (box) Empire Total War and when I tried to install it the above-referenced error message came up.  I couldn't even register my product and the Steam System site was no help.  Any suggestions?

Answer 1

Hi Metajim,

Welcome to Microsoft windows vista forums!

According the game manufacturer you need to install steam. So I would suggest you to install steam first and check if it works.

In the box –you have a small leaflet explaining you need Steam to install the game. Also, check if there are any patches available from the game manufacturer for steam setup

Important:-Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

Check the following steps to fix this issue.

Install Empire: Total War from the install disc instead of Steam.

If you have the boxed retail version of Empire Total War and it is trying to download the full game via Steam, please follow the instructions below:

1. Launch STEAM and click the 'My Game' Tab.
2. Right click on Empire: Total War and click 'Delete local content'. The non-installed information will appear next to the game.
3. Insert Disk 1 into your DVD drive and close Steam (File, Exit).
4. From the Windows Desktop, click on the Start Button, (XP) click Run (Vista) type Run into the Start Search box and choose Run from the list.

In the window Run box enter the following:

c:\program files\steam\steam.exe -install E:

• If your CD/DVD drive is not E: please change it accordingly.
• If Steam is not installed within c:\program files\steam, change the path accordingly.

5. Press OK, Steam should now start the installation from the Disk 1 and will ask for Disk 2 a bit later on.
6. At the end of the installation process, Steam will connect on Internet to download a small update which should take no more than few minutes.

If the issue persists,

Try to install the game in clean boot

Put the computer in clean boot (to figure out if any third party software is hindering the process)     

        http://support.microsoft.com/kb/929135    ----> How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Perform a clean boot (check step 1 of the link) and then try to install the game.

Important:

• remember to put the computer back to normal startup

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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