strange card reader behaviour

Question

Pls help!

I have notebook with vista business.

In normal situation once I plug my card reader in, the lamp on it is lit for 5-6 seconds, after 5-6 seconds lamp is turned off and I can work without problems.

but with this vista once i plug my card reader the lamp is lit on but never gets turned off and when i try to use card reader from my application I cannot access it because alegedly vista grabs control over it and refuses to release it.

I use credit card similar smart card and card reader to read it.

Pls help. which windows service might grabs card reader for infinity?

Answer 1

Rustam Issabekov,

Visit the following link and download your card reader's drivers:

http://support.gemalto.com/?id=46 (Scroll down to the English version and get the Vista drivers.)

Make sure you download the version that corresponds with your clients computers OS type, i.e. 32bit or 64bit, this could be the reason why it is not working properly.

To Determine if you are running a 32-bit or 64-bit system:

Click Start -> right-click Computer -> select Properties

In the System window, under System Type: it will show you 32-bit or 64-bit Operating System.

After you install the drivers check to see if your device is fully recognized and functional before you run your custom program. This will give us an idea as to what is locking your device and preventing you from accessing it. Let us know your results so we can further assist you.

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Rami

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

1.       What is the make and model of your computer?

    Sorry can't answer you right now, it's a client laptop and I don't remember exactly the vendor, sorry    

2.       To clarify are you connecting this card reader via USB or what kind of plug?

    Yes, I connect via USB

3.       What is the make and model of the card reader?

    Card reader is Gemplus GemPC Twin

4.       What is the program that you are using to access your smart card?

    Program is java applet which I wrote as a login module in one financial online application, it uses java Opencard framework to access card reader

5.       Have you ever been able to access your smart card with your card reader using Windows Vista?

    Yes, some of our clients have computers with Vista, and everything is ok(once i plug card reader it is used for 5-6 seconds by vista and then vista releases card reader). This case is the only one, may be because of business edition of this vista?

Answer 3

Hi Rustam Issabekov,

Thank you for posting on the Microsoft Answers Forums.

We have a few questions to help clarify so that we may further assist you.

1.       What is the make and model of your computer?

2.       To clarify are you connecting this card reader via USB or what kind of plug?

3.       What is the make and model of the card reader?

4.       What is the program that you are using to access your smart card?

5.       Have you ever been able to access your smart card with your card reader using Windows Vista?

Please respond with the answers to our questions above so that we may further investigate this issue to help find you the best resolution.

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Robyn

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.