black screen problem after virus prob

Question

ok the back story to this is a this morning when i switched on my laptop which is a hp pavillion dv9000 avast continually set off a virus alert so I followed as it said and sent it to like the quaranteen  and deleted but it was still going off. Everytime i went to connct to net id get a continuous stream of an error along side the avast warning going off about 10 times in a room before it stopped for a min.

I then went to the avast forum and followed there advice which was to send a notification off to them to test if it was a false possitive on the same sight it recomended some anti malware programs, now this is where I think I made the big mistake. I tried one but after free scan it was then chargeable to clean so not thinking I then tried another recommended program but i didnt deinstall the first.

while this one was running a scan the laptop switched itself off (power cable had come far enough out to not be charging it) upon restart I first tried to start in normal mode but nothing black screen with cursor still moveable and tried in the 2 safe modes and nothing again.

only way to restart is to hit the power button and force restart I tried getting task manager up and it doesnt work at all after boot menu keyboard does nothing at all once it gets to that black screen ive done a hard disk check in f10 menu and tried recommendation on boot menu and have also tried f11 restore and still nothing

The virus found was win32:Malware-gen any help would be great oh the os is windows 7 32bit home

Answer 1

Hi clairebear1984,

It looks that computer has been badly infected or the virus has not been removed completely from the computer.

You may try using another keyboard and check if it works.

Method 1

You may try performing startup repair and check it boots back to the desktop.

1. Insert the installation disc.

2.  Restart your computer.

Click the  Start button, click the arrow next to the  Lock button, and then click Restart.

3. If prompted,  press any key to start Windows from the installation disc.

Note  If your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

4. Choose your  language settings, and then click Next.

5. Click  Repair your computer.

6. Select the operating system you want to repair, and then click  Next.

7. On the  System Recovery Options menu, click on Startup Repair.

 Refer the below link for more information.

http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7

Method 2

Try system restore from the System recovery options using the above link and check if it works.

Hope this helps!

Halima S   - Microsoft Support.

Visit our  Microsoft Answers Feedback Forum and let us know what you think.