How do I fix "error 2728, Could not access VBscript runtime for custom action "

Question

This happens when I try to download Incredimail 2. I am using Windows 7 and Incredimail XE currently.

Answer 1

Hi ataloss1937,

• Are you able to download other programs?

• Which web browser are you using to download the program?

• Are you trying to download or install the program?

This is a windows installer error. This might happen due to corrupt system files or virus running on the computer.

Try the following steps and check the result.

Step 1: Run sfc (system file checker) scan to find and fix the corrupt or missing system files

1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. Type the following command, and then press ENTER: sfc /scannow
3. Restart the computer once the scan completes.
4. Check if the issue persists.

For more information, see http://support.microsoft.com/kb/929833

Step 2: Run online virus scan

1. Visit the following link: http://onecare.live.com/site/en-us/default.htm
2. Click Full service scan and complete the scan.
3. Check if the issue persists.

For additional troubleshooting steps, check this link: Error 2728

For additional support options, please get in touch with Incredimail support team.

Hope this helps.

Regards,

Syed - Microsoft Support.

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