Is the PC still covered under a service contract, if so don't open the case. If it is no longer in warantee then open the cover and remove the drive.
JS
Never be afraid to ask. This forum has some of the best people in the world available to help.
Unable to boot - disk read error
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Anonymous
priginal title: Turned on computer and disk read error occurred. Try to restore win 7 backup and get System image retore failed. 0x80042414. do I need new hard drive? Dell Inspiron 530s
System image restore failed. Windows did not find any disc which it can use for recreating volumes present in backup. 0x80042414.
Is my hard drive no longer good? I can only boot with the recovery or install disc and none of the tools will work as far as finding errors on the drive, so I'm assuming the drive is fried.
I plugged in a Lacie Apple drive but was unable to read anything on it - I could see the drive but not the files. After that I shut down and that was the end :( Do I need a new hard drive?
Thanks!
Windows for home | Previous Windows versions | Performance and system failures
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3 answers
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Anonymous
2010-07-30T12:27:56+00:00
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Anonymous
2010-07-30T03:55:32+00:00 Thank you for your reply - The drive is the original one that came with the computer. Where would I find the make and model for it? do I need to open up the case?
I have a notebook as well that I can use.
When I used the win 7 boot disc I ran a DOS prompt and could not even access the c: drive, so that's why I thought it must be bad...
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Anonymous
2010-07-30T01:57:00+00:00 Do you have access to another computer so you can check the drive?
If you know the make and model of the hard drive a number of hard drive manufactures provide diagnostic tools which be bootable from a CD.
Hard drive Testing - Bootable CD:
If you have a new Seagate hard drive the very next thing would be to download Seagate's Seatools (the bootable CD) and check for bad sectors:http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=SeaTools&vgnextoid=720bd20cacdec010VgnVCM100000dd04090aRCRD
For Western Digital drives use WdDiag: http://support.wdc.com/product/download.asp?lang=en
JS
Never be afraid to ask. This forum has some of the best people in the world available to help.