Hi FaithMomof7,
• When was the last time it was working?
• Do you have any security software installed on the computer?
It looks like the website is trying to download add on and is unable to download.
I would suggest that you enable the active plug-in in the internet explorer browser and check if it works.
• Open Internet explorer, click Tools – Internet Options.
• Click the Security tab – Custom Level button.
• Run ActiveX and plug-ins – Enabled
• Download Signed ActiveX Control – Enabled
• Script ActiveX controls marked as safe for scripting – Enabled
• Click OK and apply, close the browser and try again.
If the above step fails there are possibilities if any add on is conflicting I would suggest that you check if any add-ons on the Internet explorer are causing the error. Would suggest you to try opening Internet explorer in the no add-ons mode.
• Click the Start button, click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons)
Refer the link below for more information.
http://windows.microsoft.com/en-US/windows-vista/How-do-browser-add-ons-affect-my-computer
Hope this helps!
Halima S - Microsoft Support.
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