Hi dougbell,
Is this a recent problem? Was it working before?
If yes, you might want to do a System Restore to revert the changes back to the date it was work.
| Running the<br>System Restore utility… |
|---|
| 1. <br>Click Start, click<br>All Programs, click<br>Accessories, click<br>System Tools, and then click<br>System Restore.<br><br><br>2. <br>Click Continue or provide Administrator credentials if necessary.<br><br><br>3. <br>Click Choose a different restore point, and then click<br>Next.<br><br><br>4. <br>Select a Date and Time prior to first sign of the issue you’ve described.<br><br><br>5. <br>If the date you need is in excess of (5) days click the<br>Show restore points older than 5 days check box.<br><br><br> <br><br><br>Important Notice:<br>That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently<br> installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file. |
If not, then boot into Safe Mode and go to Device Manager, make a list of devices in the same category as the IMEI. Reboot then do the same thing to see if there is any extra/ghost device that didn't show up in Safe Mode. These device could be uninstall improperly and left behind by the system.
Looking forward to hear from you soon,
Kevin
Microsoft Answers Support Engineer
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