Crash dump - Need help finding out the problem

Question

Used Windbg to generate below:

ADDITIONAL_DEBUG_TEXT: 

Use '!findthebuild' command to search for the target build information.

If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: 8283a000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbffc

READ_ADDRESS: unable to get nt!MmSpecialPoolStart

unable to get nt!MmSpecialPoolEnd

unable to get nt!MmPoolCodeStart

unable to get nt!MmPoolCodeEnd

 00000004

CURRENT_IRQL:  0

FAULTING_IP:

+667e952f03c7da68

862046f3 8b5004          mov     edx,dword ptr [eax+4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

LAST_CONTROL_TRANSFER:  from 862046f3 to 82872b5b

STACK_TEXT: 

WARNING: Stack unwind information not available. Following frames may be wrong.

9910c9c4 862046f3 badb0d00 84cb8c98 85c8a560 nt+0x38b5b

9910c9c8 badb0d00 84cb8c98 85c8a560 84ba3218 0x862046f3

9910c9cc 84cb8c98 85c8a560 84ba3218 00000001 0xbadb0d00

9910c9d0 85c8a560 84ba3218 00000001 85c8a560 0x84cb8c98

9910c9d4 84ba3218 00000001 85c8a560 84ba3218 0x85c8a560

9910c9d8 00000000 85c8a560 84ba3218 85d19752 0x84ba3218

STACK_COMMAND:  kb

FOLLOWUP_IP:

nt+38b5b

82872b5b 833d203e998200  cmp     dword ptr [nt+0x159e20 (82993e20)],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+38b5b

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner

---

Please help. I don't know what is causing my computer to randomly turn off and go blue screen. I recently installed a fresh copy of my operating system (Win 7) after formatting my hard drive. I thought that it fixed the issue buy my computer would still randomly turn off. Reseated all devices such as the video card and memory but this does not help. Can the above information from the crash dump help? Please advise.

Answer 1

Issue fixed! Darn it.. My CPU's heatsink/fan was just a bit off and re-seating it ressolved the problem. I guess that just my computer saying "Hey temperature is getting hot here!". They (the bright minds of who ever created the auto shut off feature) could have atleast created an error report or something to tell users that its the processor getting hot because of not getting cooled or a non-working heat sink/fan.

Thanks for the ideas guys! Sharing the answer so if in case someone searches for such issue, they would have an answer with a tested solution.

If moderators of this forums can replace the title, it would be best that "Computer shuts down after a few minutes of use" or "Computer shuts down automatically - Need Help".

Answer 2

I dont think this is caused by drivers. Nothing else is installed since my computer has just been recently loaded with a fresh copy of windows 7. Unlike my previous Vista OS, upon installation, drivers for both sounds and video are already loaded. No need to install them.

The computer only turns off when memory intensive applications or software are launched. I can only think this to be caused by either my motherboard or my memory chip. These two are my best bet. I was hoping I can swap the memory from this computer with my older one to isolate a memory chip problem buy it turns out they are two completely different DDR2s.

Answer 3

which driver is shown as cause?

---

"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Answer 4

Here's what I got after:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high.  This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 00000004, memory referenced

Arg2: 00000002, IRQL

Arg3: 00000000, value 0 = read operation, 1 = write operation

Arg4: 862046f3, address which referenced memory

Did I get it right? One more thing I tried is the memory test after pressing F8 and pressing ESC to cancel the boot menus. The computer shuts down during the tests and no results were generated. I guess its related to my memory chips. I have 2pcs 1GB DDR2s from OCZ and I even tried using 1 at a time with the same results after trying mem test. PC shuts down during the test.

I only experience the shut down when I use memory instensive applications or programs. Specially while playing games.

Answer 5

Please setup the correct symbol path (CTRL+S) inside WinDbg to:

srv*C:\symbols*http://msdl.microsoft.com/download/symbols

and now run the analyze command again.

What do you now see?

---

"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/