Windows App Crash

Question

I am so frustrated but have learned so much from this problem, learned everything but the answere to my problem, i have windows vista home premium 32-bit, it runs very very slow and windows explorer stops working or responding, im pretty sure it has something to do with one or more of the processes running

problem info: application name-iexplorer.exe

                      application version-7.0.6000.16609

                      fault module name-ntdll.dll                     (ok but what does it mean and how do i use this

                      exception code-c000071c                                info to fix it)

                      local id-1033

                      bucket id-647076814

can anyone help i appreciate any help thank you

Answer 1

Hi JcMaps,

We would like to ask some questions about the issue you are having, in order to help troubleshoot your issue.  There are also a couple of things you can try to resolve the issue that are listed below.

• Does everything you do in Windows Vista seem slow or just when browsing the internet?  Have you always had the issue or did it just recently start happening?
• You mention that Windows Explorer stops working or responding, but the error information you posted is for Internet Explorer.  Is Internet Explorer the actual program that stops working or responding?
• A couple of things you might want to try are, running the System File Checker tool, and if this does not help, you can run Internet Explorer without any add-ons to see if you may have a third party add-on that is causing IE to crash.  We have provided steps for both of these below.

System File Checker Tool:

To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

To run the System File Checker tool, follow these steps:

1.    Click the Start orb, and then type cmd in the Start Search box.

2.   Right-click cmd in the Programs list, and then click Run as administrator.

                If you are prompted for an administrator password or confirmation, type your password or click Continue

                3.   At the command prompt, type the following line, and then press ENTER:

sfc /scannow

---

Run Internet Explorer without any add-ons:

1.    Click the Start orb, and then type, Internet Explorer (No Add-ons) in the Start Search box

2.    Press Enter

If Internet Explorer runs without any problems while running it without add-ons, please let us know and we can provide steps for finding out which add-on may be causing the problem.

Let us know if neither of these solutions help with your problem, or if you have any other questions.  Thank you.

---

Shane

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

As it involves Internet Explorer do this as well. You'll still need to go through above post as well as SFC is not working.

Internet Explorer

To improve performance for IE you can reset internet explorer to factory settings. This will disable memory chewing addons and toolbars etc that you've installed over time.

In Internet Explorer click Toolsbutton on the command bar then Internet Options. Go to the Advanced tab and click the Reset button.

Or to disable/delete specific ones, in Internet Explorer click Tools button on the command bar - Manage Addons - Enable or Disable Addons - select the addin - Delete or Disable button.

Answer 3

Here's your error definition.

//

// MessageId: STATUS_INVALID_THREAD

//

// MessageText:

//

// An invalid thread, handle %p, is specified for this operation.  Possibly, a threadpool worker thread was specified.

//

#define STATUS_INVALID_THREAD            ((NTSTATUS)0xC000071CL)

Threads execute program code. All programs have at least one.

You know that Windows can run multiple programs at the same time. Threading allows programs to run multiple code paths at the same time.

To See if a Fix is Available

In Control Panel (and select Classic view in the left hand pane) choose Problem Reports and Solutions (type problem in Start's search box), go to Problem History, right click your error and choose Check For Solution. You may also right click and choose Details for more info. Post those details here.

To See if a Recent System Change Caused It

In Control Panel (and select Classic view in the left hand pane) choose Administrative Tools then choose Reliability and Performance Monitor and choose Monitoring Tools then Reliability Monitor (type Reliability in search on Start) . This list is a chart of software installs, uninstalls, Windows updates, and crashes by date (scroll left to see earlier dates). See if your crashes started happening after you installed or uninstalled something.

Standard Hardware Troubleshooting

First lets test what hardware we can. Hardware faults can appear as many software faults, therefore we need to test hardware first..

Please do the following in order. Memory faults can cause disk corruption, disk faults can cause disk corruption. Disk corruption causes corrupted files (which SFC may be able to fix). If you get an hardware error stop and post back. Do not run chkdsk with faulty memory.

Memory Diagnostic

If you haven't run a memory diagnostic then please do so. Click Start - Control Panel - choose Classic View in left hand pane - choose Administrative Tools -  thenMemory Diagnostics Tool.

S.M.A.R.T

Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

Disk drives in Windows monitor themselves for impending failure. The feature is called S.M.A.R.T. It will detect impending failure 30% of the time. In an elevated command prompt type (it's one line)

wmic /namespace:\root\wmi PATH MSStorageDriver_FailurePredictStatus get active,predictfailure,reason /format:List

If it's on Active will be true, if not on turn it on in the computer's BIOS.

Predict Failure should be False if everything's ok.

In Vista and later if SMART predicts failure Windows prompts the user to run Backup.

Run Chkdsk

In Computer right click all your drives and choose Properties, then Tools tab, then click Check Now. Tick BOTH checkboxes then Start. Reboot. This will take overnight.

SFC

Check for file corruption by clicking Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

sfc /scannow

Heat

Heat can cause problems like this and also sudden reboots without crashing. Ensure your fans are not clogged with dust.

For Memory Diagnostic Results

Click Start - Control Panel (and select Classic view in the left hand pane) choose Administrative Tools then Event Viewer then look at Event Viewer (Local) - Applications and Services - Microsoft - Windows - MemoryDiagnostic-Results for entries.

Look for EventID is 1201 or 1101 and Source is MemoryDiagnostic-Results

Double click the entry for details on that entry.

For Chkdsk Results

Click Start - Control Panel (and select Classic view in the left hand pane) choose Administrative Tools then Event Viewer then look at both the Application and System logs (under Windows Logs) for entries.

Look for EventID is 7 and Source is Disk

Look for EventID is 11 and Source is Disk

Look for EventID is 50 and Source is Disk

Look for EventID is 51 and Source is Disk

Look for EventID is 52 and Source is Disk

Look for EventID is 55 and Source is NTFS

Look for EventID is 130 and Source is NTFS

Look for EventID is 134 and Source is NTFS

Look for EventID is 137 and Source is NTFS

Look for EventID is 1001 and Source is Autochk

Look for EventID is 1001 and Source is Winlogon

Look for EventID is 1001 and Source is WinInit

Look for EventID is 1001 and Source is Chkdsk

Look for EventID is 26212 and Source is Chkdsk

Look for EventID is 26213 and Source is Chkdsk

Look for EventID is 26214 and Source is Chkdsk

Double click the entry for details on that entry.

P.S. 7 and 55 are the auto repair codes where windows repairs disk errors silently on the fly. 52 is the SMART warning.

If the results don't get transferred to the event logs from a boot time chkdsk then the results are probably in the following file c:\Bootex.log. This file gets deleted when the results are moved into the event logs.

For SFC Results

Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy and paste by right clicking in the Command Prompt window and choosing Paste).

findstr /c:"[SR] Cannot" %windir%\logs\cbs\cbs.log|more

This will see which files are corrupted.

To see if it did anything

findstr /c:"[SR] Repairing" %windir%\logs\cbs\cbs.log|more

There are frequent false positives for small text files Windows uses such as desktop.ini and settings.ini. Ignore these.

System Update Readiness Tool

Also run the System Update Readiness Tool

For 32 bit Windows

http://www.microsoft.com/en-us/download/details.aspx?id=504

For 64 bit Windows

http://www.microsoft.com/en-us/download/details.aspx?id=1540

To see results click Start - All Programs - Accessories - Right click Command Prompt and choose Run As Administrator. Type (or copy the below line and one blank line underneath and right click in the command prompt window and choose Paste).

notepad %SYSTEMROOT%\Logs\CBS\CheckSUR.log

Answer 4

Hi JcMaps,

Thanks for helping us this issue. Its really brilliant tool but unfortunatly when i run it in my win-7 64 bit system it stopped after 8% and says it couldnt fix problems and information is stored in windows log file. How to fix windows corrupted file ?

Thanks