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Error "Previous version is already installed" when installing program or update

Anonymous
2010-10-11T15:15:14+00:00

Original title:program download

when trying to dowload a program or update an existing I keep getting the message that a previous version is already trying to dowload - how do I stop/fix this?  I am the administrator.

Windows for home | Previous Windows versions | Apps

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Anonymous
2010-10-12T07:21:07+00:00

Hi queryinVA,

1)   Which program (and update) are you trying to install?

2)   What is the exact error message you receive?

Users have fixed similar issue by setting Windows Installer service to manual. 

Windows Installer Service - Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package.

**Step 1:**Make sure “Windows Installer”Service is set to manual and started. To do this, follow these steps:

a)   Click on Start-Run, type  services.msc, the click on OK.

b)   When the Services window loads, navigate to the  "Windows Installer  Service", the double click on it to open it,

c)   Make sure the "Startup Type" says "Manual" and  started. If it doesn't, use the drop down menu to change it.

Check to see if the issue is resolved and let me know

Note: If you are installing a legacy version of the program when most current version of the program is already installed you may encounter such issues.

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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