Hi Will,
· Since when are you facing this issue?
· When exactly do you get this error message?
- I would suggest to reinstall visual c++ runtime library.
- Check whether the Windows Installer Service is running?
a. Click on Start; In the Start search, type services.msc and hit Enter.
b. Restart the Windows Installer service by right clicking on the Service and clicking on restart.
- Also, I would suggest you to try the following steps in the safe mode.
To boot into Safe mode, restart the computer and press F8. Select the Safe mode option under Windows Advanced boot options and hit Enter.
a. Click on Start; In the Start search type cmd and hit Enter.
b. Now execute the following command. After each command-line hit Enter.
C:\Users\Admin\cd windows/system32
**** C:\windows\system32\ren msi.dll msi.old
**** C:\windows\system32\ren msiexec.exe msiexec.old
**** C:\windows\system32\ren msihnd.dll msihnd.old
**** C:\windows\system32\exit
After executing the following commands, restart the computer back to the normal mode and check for the issue.
Hope this helps.
Regards,Manasa P- Microsoft Support.