Blue screen errors

Question

What can I do to try and fix a blue screen error. The codes i see on the blue screen are 0000010D (0x0000000000000005, 0x0000057FF8BFFA, 0xFFFFFA8007147290)

EDIT: I'm running Windows 7 64 bit Professional

Answer 1

A handy application to read minidump files is BlueScreenView:

http://www.nirsoft.net/utils/blue\_screen\_view.html

However, you may find using WinDbg of the Debugging Tools for Windows gives you more complete information.

You can download the Debugging Tools for Windows from the following link:

http://www.microsoft.com/whdc/devtools/debugging/default.mspx

There is a tutorial in the following link on setting up WinDbg, such as setting the symbol path and utilizing the !analyze -v command:

http://www.sevenforums.com/crash-lockup-debug-how/26584-2-intermediate-configuring-debugging-tools.html

To get a list of drivers loaded at the time of the crash run the lmtn command at th KD> prompt.

What you are basically looking for is if the problem leans toward hardware or software.

If the problem is software related then the driver causing the crash may show up in the error.

If the driver does show up in the error you can then deal with this problematic driver.

If the driver does not show up in the error there are further steps to try to weed it out.

Answer 2

I've never used Windows Live Skydrive and I can't seem to open the minidump files. What program do I need to view those files?

Answer 3

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65