Printer path error

Question

5/7/2010

I was working on my program Family Tree Maker when the following error occurred and I could not use my printer. I had to close Family Tree Maker, Close internet hookup with Ancestry.com restart my computer. Then go to Uniblue Registry Booster program to see if there are errors.

Error from Microsoft 7

RunShell("regsvr32.exe", '/s "C:\Users\Betty's\AppData\Local\Temp\pft8AC7.tmp\cpc_DMIRD.dll"', "", @NORMAL, @WAIT)

Third time same date

RunShell("regsvr32.exe", '/s "C:\Users\Betty's\AppData\Local\Temp\pft14FA.tmp\cpc_DMIRD.dll"', "", @NORMAL, @WAIT)

This same problem happened 5 times more. Each time I had to go out of what I was doing on Family Tree Maker close the file. Close my internet hook with Ancestry.com and restart my computer. Here is the repair log from Uniblue Registry Booster when I used it:

20:34:24 Fri, 07 May 10

19:24: 59 Fri, 07 May 10

18:04:52 Sat 24 Apr 10

I have done what Ancestry has advised, and what Microsoft has advised but this same problem keeps happening. This is a problem between your two programs and I am tired of it and someone has to repair this.

Betty Baca

*** Email address is removed for privacy ***

Answer 1

Hi,

1.       Does this happen only when you print from Family Tree?

2.       What is the make and model of your printer?

3.       Is this the only error you get when you try to print?

4.       Do you use an HP (Hewlett Packard) printer?

Check Event Viewer to get detailed information about the problem.

1.       Click Start.

2.       In the search box type eventvwr.msc and press Enter.

**3.**Now click on Application under Event Viewer (local).

4.       Now look for event log on right hand side of the Event Viewer window.

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

It seems that the issue is with the HP Update software. If you are using an HP product, uninstall HP Update software. After the removal is complete, please download the latest HP Update software from the following web link.

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&product=3892964&lc=en&jumpid=reg_R1002_USEN

You may also refer:

http://h30434.www3.hp.com/t5/Other-Desktop-PC-questions/HP-update-problem/m-p/1420#M18

http://h30434.www3.hp.com/t5/Other-Desktop-PC-questions/HP-update-problem/m-p/2626#M53

If you don’t have an HP Product then please do update us with more information about the issue so that we can help you in a better way.

Regards,

Syed N – Microsoft Support

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