Computer Bluescreen Error. WHY??????

Question

Hi,

The comp I use has had a bluescreen crashing problem ever since I built it. I had windows vista installed on it for a long time and just put up with the intermittant crashes. Just a few days ago I installed windows 7 on it and just recently experienced another BSOD.

Here is the error code:

Problem signature:

  Problem Event Name: BlueScreen

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 1033

Additional information about the problem:

  BCCode: 7f

  BCP1: 0000000000000008

  BCP2: 0000000080050031

  BCP3: 00000000000006F8

  BCP4: FFFFF88002C3F81D

  OS Version: 6_1_7600

  Service Pack: 0_0

  Product: 256_1

Files that help describe the problem:

  C:\Windows\Minidump\122509-17394-01.dmp

  C:\Users\James\AppData\Local\Temp\WER-193987-0.sysdata.xml

My only idea as to why this is happening is a driver conflict error with my Win TV HVR 1600.

Any help would be greatly appreciated. thanks

Answer 1

Hi Chris,

I see no obvious cause for the crash in the dump files you uploaded.

I think the fastest way to track this down is to use a testing tool called Driver Verifier.

If this tool finds a problem, your machine will crash again.  Hopefully with it enabled, it will allow us to easily identify the bad driver.

Enable driver verifier

1. Open an elevated command prompt
2. Type "verifier /standard /all"  (no quotes)
3. Reboot your machine
4. Use machine again until it crashes (hopefully this will be fast :)

After the crash & reboot, go into safe mode.  http://windowshelp.microsoft.com/Windows/en-US/Help/323ef48f-7b93-4079-a48a-5c58eec904a11033.mspx

Disable driver verifier

1. Open an elevated command prompt
2. Type "verifier /reset" (no quotes)
3. Reboot your machine

Then post the updated minidumps on your skydrive share.

Thanks,

Mark

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Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

Answer 2

Mark,

I am also having the exact same problem as Shawn.  I installed Windows 7 the other day and have seen BSODs occassionally since updating from XP.  I am not sure what is causing it.  the last 2 times it occurred while I was running Firefox and looking at Facebook... I have created a live account as well and upload 4 dump files to the following folder. 

http://cid-6ea578345b019030.skydrive.live.com/browse.aspx/.Public?uc=4

If you can look at them and see if you can find what might be causing it, I'd really appreaciate it. 

Also...I already did the memory diagnostic like you suggested to Shawn and everything came back fine. 

Thanks,

Chris

Answer 3

Understanding what was happening at the time of the crash is often helpful in making sense of these files.

Of the 3 crashes, only 1 specifically references the TV tuner driver.  You might want to check their website to see if there's a newer version available.  The other crashes may be caused by the tuner driver, but I don't see anything conclusive there.

One of the other ones referenced memory corruption.  That can either be caused by a bad driver, or by bad RAM.

I'd suggest running the Windows Memory Diagnostic (http://windows.microsoft.com/en-us/windows7/What-are-Administrative-Tools).  Let it make several passes.  If that doesn't find any problems, let me know and I can give you some other steps to try to track down the bad driver.

Thanks,

Mark

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Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**

Answer 4

Ok Ive set up the account. I found 3 files in the minidump folder and put them in the public folder there. Here is the link:

http://cid-17fd2b2656d68e15.skydrive.live.com/

or:

http://cid-17fd2b2656d68e15.skydrive.live.com/browse.aspx/.Public

whichever one works.

I only suspect the tv tuner because it's a fresh install and it has only crashed while watching tv. Although I dont claim to know anything about programing or computer code so I hope that you will be able to tell.

Answer 5

Hello Shawn,

Unfortunately, there's not enough info there to be able to tell you what the issue is.

Please create a public share on http://skydrive.live.com.  Then look in c:\windows\minidumps.  Copy the files there to the public share you created.  Then post the link here.

What makes you suspect the TV tuner?

Thanks,

Mark

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Want to know if your current hardware & software will work with Windows 7? Check out these links: **Windows 7 Upgrade Advisor ** **Windows 7 Compatibility Center**