Share via

Cannot open .pdf, .xlsx or .docx files on Server 2016

Matija Galjer 21 Reputation points
2021-01-26T12:04:08.993+00:00

Hi team,

I have a problem on one Windows Server STD 2016. a server in question is a virtual machine on Hyper-V and is a Terminal server where cca 40 users work.
For the last 10 days users are experiencing problems when opening .pdf, .docx or .xlsx from D-disk on the server, SHARE folder. It does not affect everyone, a few users randomly. some users can open files and some can't, and next they they can open it and round and round we go.
Problem started appearing after I configured Data Deduplication on D volume on that server. Deduplicaton savings is around 100GB. i have dedup configured on other server and never had any problems with it so i can't say that dedup is the reason.
No alerts in eventvwr.msc. When i log on he server i can open every file.

Does anyone have any suggestion?

Witg regards,
GM

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,407 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,069 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,726 Reputation points Microsoft Vendor
    2021-01-27T03:14:29.09+00:00

    Hi,

    When users cannot open the files, is there any error message? No reaction? Blank screen? Or a warning pop up saying there is no related app to open the file?

    If disabling Data Deduplication, will the issue persist? Have you tried to disable and re-configure Data Deduplication?

    Thanks,

    Eleven

    If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.

    0 comments
  2. Matija Galjer 21 Reputation points
    2021-01-27T07:16:34.44+00:00

    Hi,

    Yes there is an error messege when opening .pdfs.
    60892-image.png

    60882-error-messege.png

    The same file that one user can not open other users can open.
    I have turned off dedup but still all files are deduped.

    With regards,
    GM