Hi,
Be sure to logon as ADMIN
Do both of these
IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK
IE - Tools - Internet Options - Security Tab - click reset all zones to default - Apply / OK
Close IE
Then use Revo to uninstall Java so you can reinstall it - Free Version
http://www.revouninstaller.com/revo_uninstaller_free_download.html
Reboot.
Now go back to Java and reinstall
You can also try the Off-Line installer
Windows 7/XP/Vista/2000/2003/2008 Offline
filesize: 15.9 MB
http://www.java.com/en/download/manual.jsp
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If needed - look for something conflicting and reset IE
IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but
Java still installs it and it causes issues - you ever update Java go back in and disable it again.)
Look for other possible problems.
Windows Defender - Tools - Software Explorer - look for issues with programs that do not look
right. Permitted are usually OK and "not permitted" are not always bad. If in doubt about a
program ask about it here.
Could be a BHO - BHOremover - Free - standalone program, needs no install, download and run
http://securityxploded.com/bhoremover.php
Startup Programs
http://www.vistax64.com/tutorials/79612-startup-programs-enable-disable.html
UPdate Java (besure to go back and disable SSV2 Addon)
Or :
Windows 7/XP/Vista/2000/2003/2008 Offline
filesize: 15.9 MB
http://www.java.com/en/download/manual.jsp
What antivirus/antispyware/security products are you using? Which have EVER been on
your computer as remnants can cause strange issues.
Hope these help.
Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.