Error 0x800C0155 Windows Mail problem

Question

I had to restore my PC to factory settings and tried to save previous Windows mail files to avoid losing old mail messages. I created a backup disk and after restoring vista I used "reload folders" to overwrite some folders including Windows mail. But tyhis merely corrupted the system so when I try and start Windows mail it gives me the errore "cant open message store error 0x800C0155" and also and error on file MSOE.DLL. Can anyone help ref how i recover Windows mail and also can I recover old mail messages (what file should they be on my back up?)

Thanks

Answer 1

Hi Grahams Mail problems,

Welcome to Microsoft answers!

a)    How exactly did you backup the old mails?

I would suggest you to try the following steps:

This issue may occur due to Anti-virus program that tries to scan the E-mail , Antivirus software invades the windows mail program to try and intercept (incoming and, in some cases, outgoing) messages that might contain virus. The problem with this approach is that the antivirus software can trigger the destruction of an entire message folder or the entire message store, when it attempts to remove a message containing a potential virus.

**Step 1:**Firstly, check if windows mail is set as default program, if not, try to set windows mail as default, see the steps below:

1. Open Default Programs by clicking the Start button, and then clicking Default Programs.
2. Click set your default programs.
3. Under Programs, click the e‑mail program you'd like to use, and then click Set this program as default.
4. Click OK.

http://windows.microsoft.com/en-us/windows-vista/Change-the-default-e-mail-program

Now check if the issue is resolved, if the issue persists try the following steps:

Step 2: Turn off email scanning in your antivirus software and then test

For more information about how to do this, see the product documentation, or contact the software provider.

Important: - It is not recommended to disable Email scanning; in this step we are just trying to test if Anti-virus software is causing the problem. Enable the anti-virus software once the test is done.

If the issue still persists,

Step 3: Follow the steps to repair Windows mail Database

• Open an elevated command prompt(Click on start and in the start search bar type cmd, right click on the command prompt icon in the programs area and then click on run as administrator)
• These are three useful commands.
• Copy and paste the text under the command description. And, do this with Windows Mail closed.

Repair-

esentutl /p "%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Defragmentation-

esentutl /d "%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

Integrity-

esentutl /g "%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\windowsmail.msmessagestore"

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Hope this information is helpful.

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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Answer 2

I went to the Windows Live Mail icon and right clicked the properties and options "run as administrator" and it allowed me to open Windows Live Mail at which point I backed up all me emails and contacts - phew! As Microsoft Essentials recovery failed on multable attempts.

Answer 3

I am unable to repair WinMail.exe which cannot be open. It is supposed to be used by an other program.

I delete it from the antivirus sofware, with no success.

What can I do

Marc Chauveinc

Answer 4

I had same problem Solved by Giving Full Control to Everyone User Gropu of Windows Mail Folder, and then repairing the Database

Answer 5

same problem as graham above:  0x800c0155, cannot open, msoe cannot initialize.  was told to abandon winmail, use win live mail.  after one week there, i want to return to winmail, but winmail is unable to recover the message store at all.  after deleting (yes, i have a backup), it attempts to recover, then fails once more with the same issue...

live mail won't let me save attachments.  winmail won't run.  don't want to use thunderbird.  suggestions?  i could always work exclusively on gmail, but i'd rather have home copies of everything...  i'm becoming annoyed with these issues...  thanks in advance for ANY help in getting either program running again.