Getting message "Invalid entry" when trying to enter Product ID number on Microsoft Support website.

Question

Original Title: Windows Product ID number/windows vista

I own a HP all in one touchscreen IQ525 running windows vista home premium 64bit, i am having some errors and logged onto the microsoft site today to contact support and help. when asked to enter my product id number i did so. however microsoft said it was an invalid entry. so i double checked that my product key is indeed liscensed and it is and my product id is correct. how should i resolve this?

Answer 1

Hi rosenlove26,

·        What is the exact error message that you get when you try to enter the PID? (If possible, copy and paste the error message)

·        For which Microsoft Product Support are you trying to start the request?

·        Does it read as “Windows is activated” just above the PID in “Computer” properties?

Post with the required information so that we can help you better. Look forward to hearing back from you.

Thanks and Regards, Santosh Y – Microsoft Support

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Answer 2

i got my product ID number  by right clicking on my computer then selecting properties. it is at the bottom of the screen under windows activation. this doesnt answer my question what to do if my procuct id isnt valid

Answer 3

Hi rosenlove26,

·        From where did you get the Product Identification number?

Product Identification (PID) number is not the product key that you used to install Windows. Have a look at the following article link to Locate PID for Windows:

Product Identification (PID) Locator – Windows

Hope this helps.

Thanks and Regards, Santosh Y – Microsoft Support

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