cannot share printer after installing SP1 Windows 7, error 0x000003e3

Question

After installing the service pack SP1 of Windows 7 32, I cannot share de Seiko slp450 Smart Label Printer in the office network. When I try to connect to the remote printer, windows gives an error 0x000003e3.. I try to disable UAC, Firewall, remove and reinstall printer and drivers, search the error in Google, but cannot fix it.

Before installing SP1 there was not any problem. Uninstalling SP1 of Windows 7, the printer spl450 works fine, local and in the office network.

Any suggestions!!!

Thanks in advanced

Answer 1

Have seen this problem on several networks now.  The shared printers all work fine and then one day the remote clients suddenly start to demand that a driver is downloaded from the network printer machine on which the shared printer is connected.

Can confirm this happens to Seiko 440 and 450 printers but can occur in other brands.

You allow the driver download and it seems to momentarily start but then says it can't connect to the printer that it could see just moments before with error 0x000003e3.

If you remove the printer from the client and try to setup a network printer again you can see the printer over the network but when it offers to download a driver you get error message 0x000003e3 again that the printer is unavailable. You don't seem to be able to say "don't download a driver because you already have one on this machine" but suspect this is a registery setting.

This can even happen when both machines are running identical versions of Windows 7.  So it's not a "needs different drivers" issue.

I suspect a windows update to be the source of the problem and this seems confirmed by a previous post.

Reinstalling the software locally and then switching the port to the remote printer, I haven't been able to make work as it still insists to download a remote driver which then fails or doesn't recognise the remote port.

I once found a workaround by creating a new user account on the client machine which when I tried to connect to the remote machine with the shared printer it asked for an authentication login on to the remote machine.  Once that happened the network printer installed fine.  However, this solution didn't work in another case!!

I suspect some network authenication problem between the machines.  Networked machines remember they can "talk" to each other after the first contact is established but I think an update has caused this to break in some cases. In the above cases the client and network printer machine did not have a password set on the user accounts.  This might be important. Maybe you must have a password set.

I've looked for a way to break and re-establish first contact between machines which is probably done in the registery but without success.

Anyway that's what I've discovered so far.

Answer 2

This seems to be a very well documented problem since sp1 came out. I was having the same issue as stated above. Both my desktop and laptop have win7 installed. HP7960 was working fine directly connected to desktop via USB, and laptop printed fine to printer wirelessly through the desktop. I upgraded both to sp1 and laptop could no longer print receiving the issue stated above. I left sp1 on laptop and uninstalled sp1 from desktop and now the laptop prints fine.

Answer 3

I'm having the same problem with my Hp j 5750 all in one printer and I've tried everything you've mentioned. The print server and all host machines are running windows 7 x64 ultimate. The problem only appeared when I updated the printer server with SP1. A friend came over and tried to install the printer on their computer. They got this error, I then tried reinstalling the printer on the server now all of my computers get that error when I try to add the printer again.

Uninstalling SP1 fixed the issue for me as well.

Thanks Xabgery.

Answer 4

Hi Xabgery,

• Is the printer present in a domain environment?

Regards,

Sandeep - Microsoft Support