APPCRASH ntdll.dll Exception Code c0000005

Question

I have an application that installs and works on about 90% of computers but 10% I get an APPCRASH error.  This is the type of error report I get.

I have tried a lot of things to no avail. Please help.

Version=1

EventType=APPCRASH

EventTime=129576081720220698

ReportType=2

Consent=1

UploadTime=129576081720620699

ReportIdentifier=bff7b1bb-c4b5-11e0-86d7-1c75088254cd

IntegratorReportIdentifier=bff7b1ba-c4b5-11e0-86d7-1c75088254cd

WOW64=1

Response.BucketId=2529325445

Response.BucketTable=1

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=OSDesigner.exe

Sig[1].Name=Application Version

Sig[1].Value=0.999.0.0

Sig[2].Name=Application Timestamp

Sig[2].Value=4de1f4d6

Sig[3].Name=Fault Module Name

Sig[3].Value=ntdll.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.1.7601.17514

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=4ce7ba58

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=00038da9

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.1.7601.2.1.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=3081

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=4c0d

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=4c0d4d78887f76d971d5d00f1f20a433

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=4c0d

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=4c0d4d78887f76d971d5d00f1f20a433

UI[2]=C:\Program Files (x86)\OptiSurfaceDesignerV1.3\OSDesigner.exe

UI[3]=OptiSurface Designer Application has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files (x86)\OptiSurfaceDesignerV1.3\OSDesigner.exe

LoadedModule[1]=C:\windows\SysWOW64\ntdll.dll

LoadedModule[2]=C:\windows\syswow64\kernel32.dll

LoadedModule[3]=C:\windows\syswow64\KERNELBASE.dll

LoadedModule[4]=C:\windows\system32\OPENGL32.dll

LoadedModule[5]=C:\windows\syswow64\msvcrt.dll

LoadedModule[6]=C:\windows\syswow64\ADVAPI32.dll

LoadedModule[7]=C:\windows\SysWOW64\sechost.dll

LoadedModule[8]=C:\windows\syswow64\RPCRT4.dll

LoadedModule[9]=C:\windows\syswow64\SspiCli.dll

LoadedModule[10]=C:\windows\syswow64\CRYPTBASE.dll

LoadedModule[11]=C:\windows\syswow64\GDI32.dll

LoadedModule[12]=C:\windows\syswow64\USER32.dll

LoadedModule[13]=C:\windows\syswow64\LPK.dll

LoadedModule[14]=C:\windows\syswow64\USP10.dll

LoadedModule[15]=C:\windows\system32\GLU32.dll

LoadedModule[16]=C:\windows\system32\DDRAW.dll

LoadedModule[17]=C:\windows\system32\DCIMAN32.dll

LoadedModule[18]=C:\windows\syswow64\SETUPAPI.dll

LoadedModule[19]=C:\windows\syswow64\CFGMGR32.dll

LoadedModule[20]=C:\windows\syswow64\OLEAUT32.dll

LoadedModule[21]=C:\windows\syswow64\ole32.dll

LoadedModule[22]=C:\windows\syswow64\DEVOBJ.dll

LoadedModule[23]=C:\windows\system32\dwmapi.dll

LoadedModule[24]=C:\Program Files (x86)\OptiSurfaceDesignerV1.3\OSEng.dll

LoadedModule[25]=C:\windows\system32\WSOCK32.dll

LoadedModule[26]=C:\windows\syswow64\WS2_32.dll

LoadedModule[27]=C:\windows\syswow64\NSI.dll

LoadedModule[28]=C:\windows\system32\VERSION.dll

LoadedModule[29]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll

LoadedModule[30]=C:\windows\syswow64\SHLWAPI.dll

LoadedModule[31]=C:\windows\system32\WINSPOOL.DRV

LoadedModule[32]=C:\windows\syswow64\SHELL32.dll

LoadedModule[33]=C:\windows\system32\OLEACC.dll

LoadedModule[34]=C:\windows\syswow64\comdlg32.dll

LoadedModule[35]=C:\windows\system32\oledlg.dll

LoadedModule[36]=C:\windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll

LoadedModule[37]=C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

LoadedModule[38]=C:\windows\system32\MSIMG32.dll

LoadedModule[39]=C:\windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll

LoadedModule[40]=C:\windows\syswow64\WININET.dll

LoadedModule[41]=C:\windows\syswow64\Normaliz.dll

LoadedModule[42]=C:\windows\syswow64\iertutil.dll

LoadedModule[43]=C:\windows\syswow64\urlmon.dll

LoadedModule[44]=C:\windows\system32\IMM32.DLL

LoadedModule[45]=C:\windows\syswow64\MSCTF.dll

LoadedModule[46]=C:\windows\system32\iphlpapi.dll

LoadedModule[47]=C:\windows\system32\WINNSI.DLL

LoadedModule[48]=C:\windows\system32\dhcpcsvc.DLL

LoadedModule[49]=C:\windows\system32\ntmarta.dll

LoadedModule[50]=C:\windows\syswow64\WLDAP32.dll

LoadedModule[51]=C:\windows\system32\uxtheme.dll

LoadedModule[52]=C:\Users\User\AppData\Local\Temp\TeamViewer\Version6\tv_w32.dll

LoadedModule[53]=C:\windows\system32\CRTDLL.dll

LoadedModule[54]=C:\windows\syswow64\CLBCatQ.DLL

LoadedModule[55]=C:\windows\System32\mswsock.dll

LoadedModule[56]=C:\windows\system32\DNSAPI.dll

LoadedModule[57]=C:\windows\system32\rasadhlp.dll

LoadedModule[58]=C:\windows\system32\Secur32.dll

LoadedModule[59]=C:\windows\system32\profapi.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=OptiSurface Designer Application

AppPath=C:\Program Files (x86)\OptiSurfaceDesignerV1.3\OSDesigner.exe

Answer 1

Hi,

·         Which application are you referring to?

I would suggest you to perform clean boot and try installing the application.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.

Hope this information helps.

Answer 2

I have a similar problem with a 32-bit Windows application I am developing in C++ using MSVC 2008 Express.  The app runs RELIABLY when I'm running it through the debugger, but I RANDOMLY get the APPCRASH with exception code c0000005 when running the app in Release mode under Windows 7 (64-bit) after opening and then connecting to a USB serial port dongle.  The crash comes when I start actively receiving data from the prototype hardware device I'm supporting.  

Obviously, my code could have an uninitialized (pointer) variable (in release mode) or whatever, but there is little difference in the code except which libraries (DEBUG or NDEBUG versions) that are linked in.  After searching on the Internet, I have noted that this seems to be a very common problem (games, Skype, .... and even Microsoft apps like Explorer and Outlook).  There have been many varied suggested solutions, such as fixing Registry problems.  I have used a Registry cleaner to no avail (other than correcting a lot of unrelated Registry entries).  What puzzles me is the behavioral difference between the debug and release modes of operation.  In debug mode an uninitialized pointer variable, for example, should still cause a trapped problem.

I cannot use a safe mode to run the USB/serial port.