Hi,
I would suggest you to follow these steps and check if it helps**:**
Method 1:
Try running printer troubleshooter and check if it helps, here is the link:
http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter
Method 2:
Try running the below fixit and check if it helps:
http://windows.microsoft.com/en-US/windows7/Why-cant-I-print
Azam – Support Engineer.