Could not check in to exam 70-462 - Issue with examlaunchpad.pearsonvue.com

Question

Hello Team,
Please help me to resolve the issue with appointment and connecting to exam with Pearson Vue.

Appointment details (copied from my email)

Microsoft Certification Exam Appointment Details:

Order Number: ‎0056-9887-1221‎

Exam: 462 - Administering Microsoft SQL Server 2012/2014 Databases - English (ENU)

Candidate: Mistress ---------
MS ID: ‎MS0990663490‎
Registration ID: ‎389616621‎

Date: ‎Wednesday, January 27, 2021‎
Time: ‎02:00 PM Eastern European Time‎‎
Appointment Length: ‎150‎ Minutes‎
Exam check-in: ‎Check in to start exam‎

‎Check-in begins 30 minutes prior to the appointment time or, sign into your candidate website.‎

Today, 27.01.2021
I passed twice OnVue test system with success

• first time at 12:30 PM,
• second time at 13:35 PM

then I tried to connect to exam via link Check in to start exam‎

and got ERROR PAGE (This is page content)

OnVUE check-in can not be started at this time.
Why can't I begin my exam check-in process?

For one of the following reasons, it is not time to begin your exam:

You may be too early, check-in starts 30 minutes prior to your exam appointment time. Try again at your check-in time.
Or, you missed your appointment time, contact customer service to reschedule your exam.
It's possible this exam has already been completed - if you would like to try it again, please sign up for a new appointment.

If you need any assistance, please contact customer service.

After several unsuccessful tries I've go to custom service (at 13:45)
https://home.pearsonvue.com/Test-takers/Customer-service.aspx
and started chat with support, they recommended close all windows including chat window and try to connect again to exam, it didn't help too.
After this I spoke with Pearson Vue Support by phone, the operator could not help me, but promised open case in technical support, he told me that I I'll get email from there.
Until now I have no information what happens, why my computer passed the system tests, but cannot launch exams in real time and how can I change appointment to exam, time is passing.
The Exam 462 retire at 31.01.2021 - Please HELP.

With regards,
Valentina

Answer 1

Hi @Valentina Kazak ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Best regards,
Leon

Answer 2

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling / vouchers in dedicated forums here. (Participate\Ask A Question)
Exams/Exam Registration/General Registration Questions
Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
Exams / Discounts/Vouchers/Special Offers / Event Offers
Pearson VUE Customer service
Pearson VUE contact / chat

--please don't forget to Accept as answer if the reply is helpful--