stop error message before start up

Question

hi, i got

irql_not_less_or_equal stop: 0x0000000A (0xFFFFFFFF 0x00000000 0x804DC4D2)

while booting up my computer, then next boot up i just used "use last settings that worked", im studying to become an A+ technition so im curious on how to completely solve this problem

Answer 1

Hi,

Stop****0x0000000A or IRQL_NOT_LESS_OR_EQUAL:

The Stop 0xA message indicates that a kernel-mode process or driver attempted to access a memory location to which it did not have permission, or at a kernel interrupt request level (IRQL) that was too high. A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own. ThisStop message is typically due to faulty or incompatible hardware or software.

Possible Resolutions:A Stop 0xA message might occur after installing a faulty device driver, system service, or firmware. If aStop message lists a driver by name, disable, remove, or roll back the driver to correct the problem. If disabling or removing drivers resolves the issues, contact the manufacturer about a possible update. Using updated software is especially important for multimedia applications, antivirus scanners, and CD mastering tools.

A Stop 0xA message might also be due to failing or defective hardware. If aStop message points to a category of devices (video or disk adapters, for example), try removing or replacing the hardware to determine if it is causing the problem.

I would suggest you to refer the article mentioned below and follow the steps mentioned below.

You receive a "Stop 0x0000000A" error message in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314063

Thank you and Regards.           

Thahaseena M

Microsoft Answers Support Engineer.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 2

Did using Last known good configuration allow you to boot?

If you got a BSOD STOP:  0x0000000A, XP should have generated a crash dump file that will tell you what the problem is.

You must determine the cause and then you can fix it.

Please provide additional information about your system:

What is your system make and model?

What is your XP version and Service Pack?

Describe your current antivirus and anti malware situation:  McAfee, Norton, Spybot, AVG, Avira!, MSE, Defender, ZoneAlarm, PC Tools, Comodo, etc.

My system was working fine until _________________________________________.

Download BlueScreenView from here:

http://www.nirsoft.net/utils/blue_screen_view.html

Unzip and run it (BSV installs nothing) and let it finish scanning all your crash dump files.

If you double click on of the dumps, you will get some information about it (including the Caused By Driver field) and you may be able to spot the problem right away - especially if you see a pattern in the dumps where the Caused by Driver field is the same (start with that driver).

Select (highlight) one or more of the most recent dump files by clicking them and holding down the Ctrl key to select multiples files.  Try to select just the most recent ones that relate to your issue (maybe five or so dump files to get started).

Click File, Save Selected Items and save the information from the dumps to a text file on your desktop called BSOD.txt.  Open BSOD.txt with a text editor, copy all the text and paste it into your next reply.

Here is an example of the BSV report from a single BSOD that I initiated on purpose that shows the cause of the crash as the i8042prt.sys driver belonging to Microsoft Corporation:

==================================================

Dump File         : Mini062110-01.dmp

Crash Time        : 6/21/2010 11:51:31 AM

Bug Check String  : MANUALLY_INITIATED_CRASH

Bug Check Code    : 0x000000e2

Parameter 1       : 0x00000000

Parameter 2       : 0x00000000

Parameter 3       : 0x00000000

Parameter 4       : 0x00000000

Caused By Driver  : i8042prt.sys

Caused By Address : i8042prt.sys+27fb

File Description  : i8042 Port Driver

Product Name      : Microsoft® Windows® Operating System

Company           : Microsoft Corporation

File Version      : 5.1.2600.5512 (xpsp.080413-2108)

Processor         : 32-bit

Computer Name     :

Full Path         : C:\WINDOWS\minidump\Mini062110-01.dmp

==================================================

Send the information from the last 5 memory dumps.

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Do, or do not. There is no try.

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