cannot print test page from network printer

Question

Original Title - Installed a new hp oj 6500 mfm on my desktop through a usb connection (running XP pro). Then installed the printer to my laptop (win 7) through the network as a shared printer. It will not print a test page. Help.__

Installed a new hp oj 6500 mfm on my desktop through a usb connection (running XP pro).  Then installed the printer to my laptop (win 7) through the network as a shared printer.  It will not print a test page.  Help.

Answer 1

Hi ausegal,

1. Do you get any error messages when you try printing?

Method 1:

You may refer to the below link and use the printer troubleshooter. Check if it lists and helps resolve any issues:

Open the Printer troubleshooter: ******http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter**

****Method 2:

You may check if the network discovery, file and printer sharing, etc is turned on. You can refer to the below links and check if you have all the settings done properly to share the printer -

http://windows.microsoft.com/en-US/windows7/File-and-printer-sharing-frequently-asked-questions

http://windows.microsoft.com/en-US/windows7/Why-cant-I-print

http://windows.microsoft.com/en-us/windows7/help/sharing-files-and-printers-with-different-versions-of-windows?T1=tab05

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Method 3:

If issue persists you can also refer to the below provided HP support link then use the home network diagnostic and print diagnostic utilities to rectify the issues you are facing. Check if this helps -

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw\_lang=&product=3795406#N381

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Hope this helps.

Thanks,

Meghmala – Microsoft Support

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