How to find SCCM client that are failing to register

Question

Hi,

After upgrading SCCM to v2010, I ran into some clients on virtual machines that were unable to register. They are caught in a loop of attempting to register. I haven't found any physical computers with registration issues. The few VMs that had the problem seemed to be resolved by removing and reinstalling the client. The only way I know to find computers with the registration problem is to look at the ClientIDManagerStartup.log. You can see the client retrying repeatedly where the log is much 'noisier' than normal. One other way to tell is that Software Center would close after less than one minute.

Unfortunately, I do not have an example ClientIDManagerStartup.log and the Client Health dashboard shows our clients are 97.6% healthy. Trying to read that log on 4500 devices would take far too long to find devices with the registration issue.

Is there a query that could produce a list of devices that are failing to register?

Thank you!
Rob

Answer 1

Hi @Rob M ,

Based on my research, there may not be accurate query to produce a list of devices that are failing to register.

We could use device status to check it roughly.

For clients registered for the first time, we could filter the data for client label column is No, which could produce a list of devices that are failing to register roughly.

For clients that are not registered for the first time, we could filter the data for client activity label column is inactive.

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