APPCRASH: problem with KERNELBASE.dll

Question

I have tried running a basic stand-alone .exe program, and out of nowhere one day I started getting the following:

Description:

  Stopped working

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    newton2.exe

  Application Version:    2.0.0.0

  Application Timestamp:    4ab5376b

  Fault Module Name:    KERNELBASE.dll

  Fault Module Version:    6.1.7601.17514

  Fault Module Timestamp:    4ce7bafa

  Exception Code:    e0434f4d

  Exception Offset:    0000b727

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

I can't find any help online.  I have tried downloading it again, deleting all registry files associated with it, restarting multiple times, run a full system scan with Symantec, all with no success.  I'm on Win 7 64-bit, and what's weird is that it was working perfectly fine about 2 days ago.  I have also tried uninstalling programs I have recently installed, but that was also unsuccessful.  Please help!

Answer 1

I noticed this post hasn't been updated in a while with no resolution.  I am experiencing the same crash issue with a different software.  After running a crash analysis, here is what I obtained.  Any suggestions or help is appreciated.

Exception Information KERNELBASE!RAISEEXCEPTION+39In crashdump.dmp the assembly instruction at KERNELBASE!RaiseException+39 in C:\Windows\System32\KERNELBASE.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000010 on thread **0**

| Module Information | | --- | | Image Name: | C:\Windows\System32\KERNELBASE.dll | Symbol Type: | PDB | | Base address: | 0x0000000300905a4d | **Time Stamp:** | Thu Nov 29 21:43:55 2012 | | **Checksum:** | 0x0000000000000000 | Comments: | | COM DLL: | False | Company Name: | Microsoft Corporation | | ISAPIExtension: | False | File Description: | Windows NT BASE API Client DLL | | ISAPIFilter: | False | File Version: | 6.1.7601.18015 (win7sp1_gdr.121129-1432) | | Managed DLL: | False | Internal Name: | Kernelbase | | VB DLL: | False | Legal Copyright: | © Microsoft Corporation. All rights reserved. | | Loaded Image Name: | KERNELBASE.dll | Legal Trademarks: | | Mapped Image Name: | c:\symcache\KERNELBASE.dll\50B8479B6b000\KERNELBASE.dll | Original filename: | Kernelbase | | Module name: | KERNELBASE | Private Build: | | Single Threaded: | False | Product Name: | Microsoft® Windows® Operating System | | Module Size: | 428.00 KBytes | Product Version: | 6.1.7601.18015 | | Symbol File Name: | c:\symcache\kernelbase.pdb\91C72371DD43448192B7B46F5ED10AA02\kernelbase.pdb | Special Build: | & |

Answer 2

are you sure you didn't happen to have windows auto-updating by any chance? (this is one of the few threads i've seen referring to this particular version of the dll, most others are all having problems with the prior version, which doesn't help me)

are both computers of yours running the same version of windows?..meaning, have both been updated with SP1, or is one with and one without?, etc.

i ask, because i'm having a similar problem with this version of kernelbase.dll 6.1.7601.17514 but it did not start until i purposefully updated my laptop with SP1 yesterday. ever since then, when i boot up, two programs that start up automatically give me a similar error, and i'm betting there are others that i have yet to find that if i attempt to run, will do the same. i have tried similar ways of reverting to the older version of the dll, but cannot, without completely doing away with the service pack, via a restore point, which is kinda stupid, since overall function is better. it almost seems as if the update failed to also update the registry to recognize this newer kernel version? looking into some registry tools in the meantime, since i really do not want to rollback, and hoping for assistance :)

Answer 3

Hi,

What changes were made to your computer prior to the issue occurring?

I'd suggest you follow the below steps.

Step 1:

Start your computer in safe mode and check if the issue occur.

Step 2:

If the machine works fine in safe mode, then there must be a third party software that is causing the issue to occur, hence I'd suggest you to put your computer in a Clean Boot state.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: Put your computer back to normal mode (Step 7).

Step 3:

Perform system restore to the point (2 days) your computer functioned normally.

Answer 4

Hi,

I am facing a similar kind of problem where I am trying to open a utility program and the program doesn't open at all and crashes saying

In the Event viewer we see

"Faulting application name: AxCliCfg.exe, version: 6.0.947.0, time stamp: 0x4e098703

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e21213c

Exception code: 0xe0434352

Fault offset: 0x000000000000cacd

Faulting process id: 0x1244

Faulting application start time: 0x01ce2abd220101d7

Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\BusinessConnector\Bin\AxCliCfg.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 601ba348-96b0-11e2-afc2-5cf9dd759361"

Any idea about why client configuration utility is not opening

Answer 5

access violation exception (0xC0000005) can sometimes be fixed by right-clicking on the shortcut to the program, or the .exe concerned, and selecting the "Run As Administrator" option?  Do so even if your user is an Admin. Try right-clicking on the actual Setup.exe and selecting the "Run As Administrator" option?  Do so even if your user is an Admin.  Do you get the error if you check from Safe Mode or try a Clean Boot?

Advanced startup options (including safe mode)

http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

\

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/default.aspx/kb/929135

If you test with another Windows user do you get the error?

http://www.google.com.au/search?q=KERNELBASE!RaiseException%2B39&sourceid=ie7&rls=com.microsoft:en-AU:IE-Address&ie=&oe=&redir_esc=&ei=hEEdUZbTMsa4iAfi44GwCg