Unread message count is different in OWA and outlook (onlinemode)

Austin Sundar 436 Reputation points

The unread email items count different in outlook (online mode) and OWA
OWA it is showing only 100 unread items but in outlook it is 200+
I’ve done the following

  • Reconfigured outlook profile
  • Opened it safe mode
  • Reset views
    Nothing works. Could anyone help?
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Austin Sundar 436 Reputation points

    the issue fixed after changing the options below.

2 additional answers

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  1. Troy Werelius 236 Reputation points

    Take a look at this article https://superuser.com/questions/577858/how-to-fix-the-wrong-number-of-unread-emails-flag-in-outlook[how-to-fix-the-wrong-number-of-unread-emails-flag-in-outlook][1]

    Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline Exchange Mailbox and Public Folder EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003 --> 2007 --> 2010 --> 2013 --> 2016 --> 2019 --> Exchange Online with Lucid8's DigiScope

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  2. Joyce Shen - MSFT 16,646 Reputation points

    Hi @Austin Sundar

    What's your Exchange server version?

    Maybe you could try using the powershell to get the unread item count as a reference.

    In addition, I still want to confirm if you mark all the emails as read in OWA, will it sync to outlook?

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