approve notification not showing in my authenticator app for my work account

Question

I recently added my device in intune company portal app and setting my verification method for my work account in authenticator app. then I accidently uninstalled company portal app. then I can not add my device in intune company portal app. and the authentication app not showing approve notification when I log in to my work account. how can I solve this problem

Answer 1

@Venkatesh Cheenu ，Thanks for the reply.From your description, I know the approve notification is not showing in Authenticator when we sign company portal with work account again, If there's any misunder standing, feel free to let u sknow.

Here, we suggest to try the following suggestions to see if it is working.

1. Restart the device and try again.
2. Try change the network to see if the result is different? For example, if we use WIFI. change it to mobile connection to see if it is working
3. Try to remove the account in Authenticator and try again to see if there's any different.

A related link for the reference:
https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-help-auth-app-faq.md
Note: non-Microsoft link, just for the reference.

Please try the above suggestion and if there's any update, feel free to let us know.

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Answer 2

Hi Crystal-MSFT

I'm experiencing this issue where on my iPhone 13 MS Authenticator, the MFA notification is not popping. I have followed your suggestions with no luck. BTW your link for reference is a 404. Thank you for your time.

Answer 3

Good day I have the same problem , do you now how to fix it ?