0x80070002 problems installing

Question

I keep getting the error

Error 1935.An error occurred during the installation of assembly component {6435B7C0-E0C8-3EA2-91AE-7640034EAFCE}. HRESULT: 0x80070002.

when trying to install Adobe Light Room. I have already tryed reinstalling .net framework 4

Please can some one help?

Answer 1

has anyone had any luck with this?

Answer 2

I tried all steps. it still says "Windows Resource Protection could not perform the requested operation." also the sfc scan detail cbs.log is empty.

Answer 3

Hello meeporange,

To determine which files could not be repaired by the System File Checker tool, follow these steps:

Step 1:

NOTE: When SFC runs, it logs it's actions to the C:\WINDOWS\LOGS\CBS\CBS.LOG. You can find the specific SFC entries by searching for the [SR] tags in the log.

For how,to see only the SFC scan details in the CBS.LOG:

* Open a elevated command prompt.

* In the elevated command prompt, type findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt and press Enter.

* Close the elevated command prompt.

* Click on the sfcdetails.txt file that was just placed on your desktop to see the SFC scan details (ones with the [SR] tags) in the CBS.LOG.

* You can safely delete the sfcdetails.txt file afterwards if you like.

Reply back with the details in the log file.

If that does not help to complete the scan, you could perform the below steps and check.

Are you able to boot into safe mode ?

Step 2:

Refer the following Microsoft article for more information on how to log in to safe mode:

Advanced startup options (including safe mode)

If you're able to boot into safe mode, you may perform a System File Checker (SFC) scan.

Refer:

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Step 3:

Additionally, you may log in to command prompt and check drive for errors and check if that makes things any simpler.

In the command prompt, type the following command and hit Enter:

chkdsk /r

Note: If any bad sectors are found while running the check disk utility and if attempt recovery of bad sectors is checked while checking the drive for errors, the data in the bad sector may be lost while attempting to recover bad sectors.

Hope this helps to identify and get rid of your errors within SFC scan.

Thanks,

---

Marilyn

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

Answer 4

I'm not using any of those programs. I am using Microsoft Security Essentials and Spybot - Search and Destroy, if this helps.

I try'ed installing in a clean boot state both before reinstalling .net framework and after, which didn't work and also tried step 2 but sfc gave the error "Windows Resource Protection could not perform the requested operation." also tryed sfc in safe mode and still got the same error.

Answer 5

Hi ,

Ø Do you haveany of these programs installed on the computer or any other security software installed?

-      Lavasoft Ad-Watch,

-      Ad-Aware,

-      WebRoot Spy Sweeper.

Step 1

If yes, you may also try to temporarily disable the software from the computer and try to check if you can install the program and if it works. If it works, you may contact the security software Manufacturer and check if you need to change any settings. Later re-enable the security software after checking.

Note : When you disable security software the computer will be unprotected, make sure you re-enable it after checking.

You may also put the computer in a clean boot state and try to intstall Adobe Light Room.

Access the link below and follow the steps to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source.

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual” and set it to Normal startup.

Step 2

If the above steps do not help, you may run System File Checker (SFC Scan ) on the computer and check if it helps you fix the installation issue. The System File Checker tool (SFC) helps to determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows, The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

To run the System File Checker tool, follow these steps:

a. Click Start, and then type cmd in the Start Search box. 

b. Right-click cmd in the Programs list, and then click Run as administrator.

 If you are prompted for an administrator password or confirmation, type your password or click Continue 

c. At the command prompt, the following line, and then press ENTER: sfc /scannow 

When the scan is complete, verify if you can install Adobe Light Room without any errors.  

Access the link below to know more information about System File Checker tool

http://support.microsoft.com/kb/929833

Hope this helps. Let us know the results.

Thanks and Regards,

---

Srinivas R

Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.