Cannot change any windows features? help!!

Question

I cant make any changes to windows features I just get this error message "An error has occured. Not all of the features were successfully changed.

Answer 1

Hello FrankSwaby,

 Are you able to log into a different user account and duplicate this issue?  Have you always had this issue or has it recently started where you can't make any Windows feature changes?  Were you able to duplicate this issue in a Clean Boot?

New User Account:

http://windows.microsoft.com/en-us/Windows7/Create-a-user-account

**** **** To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Try to perform clean boot and check if it helps, here is the link:

http://support.microsoft.com/kb/929135

Note: After you have finished diagnosing, follow step 7 in the article to boot to normal startup.

Answer 2

I ran it but nothing was detected, any other solutions

Answer 3

Hello FrankSwaby,

 After you ran the SFC scan, did it find any issues?  When the scan is complete is should advise if there were any issues and if it could correct.  Please let us know status.

SFC scan

http://support.microsoft.com/kb/929833

Answer 4

Where excatly do I search for the sfcdetails.txt because I cant find it.

Answer 5

Hi,

1. Have you made any changes to your computer prior to the issue?

2. Are you referring to “Turn windows feature On or OFF”?

Method 1: Run SFC scan. System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.

 Steps to perform sfc scan:

a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

b. Click Continue or supply Administrator credentials if prompted.

c. In the Command Prompt window type the following, and press Enter:

sfc /scannow

Refer this KB article for more information:

http://support.microsoft.com/kb/929833

Method 2: ****To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

Try to perform clean boot and check if it helps, here is the link:

http://support.microsoft.com/kb/929135

**Note:**After you have finished diagnosing, follow step 7 in the article to boot to normal startup.

Method 3: Please follow the link mentioned below:

 You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista.

http://support.microsoft.com/kb/931712