error code 0xc000007b when opening Windows Help and Support

Question

I'm running Windows 7 Home on a HP G71-449WM Notebook PC .

This is a two fold question I guess.  I was troubleshooting my web cam not working and was directed to reinstall a missing mediasmart file to test it since I couldn't locate it.  Tried to do that and it would not install.  Downloaded fine but wouldn't install correctly.

then it suggested I go to Windows Help and Support and when I try to launch that I get the same code, there was an error and the program did not load error code 0x000007b.

How do I fix that?   I'm pretty comfortable troubleshooting on my own but I can't even get to the troubleshooter to do it now.

Any suggestions would be greatly appreciated.

Answer 1

You could also try System Restore to get back to before you downloaded that file.

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (or 7)

http://support.microsoft.com/kb/936212/#appliesto

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

http://support.microsoft.com/kb/928228#appliesto

http://www.google.com.au/search?q=0xc000007b&hl=en&tbo=1&rls=com.microsoft:en-au:IE-Address&output=search&source=lnt&tbs=qdr:y&sa=X&ei=g7ruTPryPJevcLK0lbIK&ved=0CAsQpwU

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

When installing any software have you tried right-clicking on the shortcut to the program, or the .exe, or Setup.exe, and selecting the "Run As Administrator" option?  Do so even if your user is an Admin.

See if there are any clues in these for your webcam problem.  Is it even listed in the Device Manager?

http://www.google.com.au/search?hl=en&tbo=1&rls=com.microsoft%3Aen-au%3AIE-Address&tbs=qdr%3Ay&q=HP+%2B%22webcam+problem%22&btnG=Search&aq=f&aqi=&aql=&oq=&gs_rfai=

If you are having two different problems then splitting them over two posts might be a better way to go unless you think they are related problems.

Answer 2

You could also try System Restore to get back to before you downloaded that file.

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista (or 7)

http://support.microsoft.com/kb/936212/#appliesto

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

http://support.microsoft.com/kb/928228#appliesto

http://www.google.com.au/search?q=0xc000007b&hl=en&tbo=1&rls=com.microsoft:en-au:IE-Address&output=search&source=lnt&tbs=qdr:y&sa=X&ei=g7ruTPryPJevcLK0lbIK&ved=0CAsQpwU

 

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/default.aspx/kb/929135

When installing any software have you tried right-clicking on the shortcut to the program, or the .exe, or Setup.exe, and selecting the "Run As Administrator" option?  Do so even if your user is an Admin.

See if there are any clues in these for your webcam problem.  Is it even listed in the Device Manager?

http://www.google.com.au/search?hl=en&tbo=1&rls=com.microsoft%3Aen-au%3AIE-Address&tbs=qdr%3Ay&q=HP+%2B%22webcam+problem%22&btnG=Search&aq=f&aqi=&aql=&oq=&gs_rfai =

If you are having two different problems then splitting them over two posts might be a better way to go unless you think they are related problems.

 

I've done a system restore to the earliest point I can with no change.  I'm not sure "when" either of these issues started since I use both rarely.  My web cam is listed on my device manager, I've uninstalled and reinstalled and no changes. The only reason I found the HP Help and Support wasn't working was because I was trouble shooting the webcam.  This is a webcam that came installed on my came preinstalled on my computer.  I should probably split them up and will concentrate on getting the HP Help and Support up and running first.  thanks!

Answer 3

Hi

First, scan your computer for Viruses and Malwares.

If it is clean, or you found some "junk" and it not working after the cleaning....

Open an elevated command prompt, type in sfc /scannow   and press Enter.

---

Jack-MVP Windows Networking. WWW.EZLAN.NET

I'm not sure how to open an elevated command prompt I guess because when I use the command prompt it says I must be logged in as Administrator, which I am, and being running a console session to use the sfc scan...how do I reach the console session?

thanks again

Answer 4

//// MessageId: STATUS_INVALID_IMAGE_FORMAT //// MessageText://// {Bad Image}// %hs is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.//#define STATUS_INVALID_IMAGE_FORMAT      ((NTSTATUS)0xC000007B L)

some DLLs are mixed in their architecture (32 and 64Bit). Ru nthe sfc scan suggest by Jack, this should fix it.

---

"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

Answer 5

Hi

First, scan your computer for Viruses and Malwares.

If it is clean, or you found some "junk" and it not working after the cleaning....

Open an elevated command prompt, type in sfc /scannow   and press Enter.

It should scan the system files and replaces incorrect versions with correct Microsoft versions.

More Information about SFC scan can be found in this document: http://support.microsoft.com/kb/929833

***Note, if this process shows too much mistakes and cannot correct them, you will have to reinstall Windows 7.

---

Jack-MVP Windows Networking. WWW.EZLAN.NET