Getting Error: Unable to create DirectDraw surface. Make sure that DirectX is installed, and then try again while trying to play Pandora's box

Question

Original title: I can't get Microsoft Pandora's Box to work on my Inspiron 1200 

I have been trying to get this game to work for hours now. I keep getting an error that says "Unable to create DirectDraw surface. Make sure that DirectX is installed, and then try again." I have installed DirectX and it still gives me the error. Why isnt it working?

Answer 1

Disculpen para   windows7  se arreglar ESE Problema?

Answer 2

Hi

I have the same problem but I have a Celeron D processor with windows XP and I have the CD which is supposed install ActiveX 6.1 but the same error is popping up i cant seem to install the update but i will keep trying

Answer 3

Hi Hannabug,

1. Which operating system are you using?
2. Which version of DirectX did you try to install?
3. Are you using a trial version of the game?

This behavior can occur if any of the following conditions are true:

• A Pentium III computer. 

• Your monitor is not configured correctly. 

• The video driver installed on the computer is incompatible with Microsoft DirectX. 

• The video adapter installed in the computer does not meet the minimum hardware requirements necessary to run the game. 

Pandora’s Box game appears to be very old and is not compatible with Windows Vista and Windows 7.

If you are using Windows XP, then to resolve this issue, download and install the Pandora's Box Update for the game's English or French version (Pandora10a.exe) or for its Japanese version (PandoraJ10a.exe) from the following Microsoft Web site:

http://www.microsoft.com/games/pandorasbox/downloads.htm

Hope this information is helpful.

Praseetha K

Microsoft Answers Support Engineer

Visit our  Microsoft Answers Feedback Forum and let us know what you think.

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