Error Code: 0x8073701 (Can't install SP1)

Question

Every time I try to do the win7 64 sp1 update from the download I get the error message in the title.

It does not work from windows update either, except there I get a unknown error.

This is the second computer, that the win7 64 sp1 updates have failed .  On the first one

I reinstalled window 7 and every thing worked, but I would like to avoid doing that this time.

Does microsoft have a bug in  win7 sp1?

Thanks

Jerry

Answer 1

Hello JerryW.,

Thanks for your post.  Make your way through the troubleshooting steps below and let us know the results of each utiltiy so that we can better assist you in resolving this matter.

1. Download / install and run the System Update Readiness Tool- CheckSur.  You can download the tool from the link below.

Download the System Update Readiness Tool (64bit)

2. Click Start type cmd (you should see the command prompt populate at the top) Right-click it and select Run as Administrator

Inside the prompt type sfc /scannow

*For more information regarding the System File Checker.

*If corruption is found, see How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.

3. Once the SFC is complete, Check your hard drive for errors.
4. Run the System Update Readiness Tool again. If the errors have been cleared, try installing Service Pack 1 again. If not, move to step 5.
5. Perform a Startup Repair, upon startup, try installing the Service Pack.

We look forward to hearing back from you.

Cheers