How do I replace a receiver unit for a MicrosftWireless Mobile Mouse 3500?

Question

I accidentally dropped my laptop while the Wireless Mobile mouse receiver unit was plugged into the USB port. The receiver was totally destroyed. Now I want to source a replacement part. The mouse was a gift last Xmas and I do not want to replace it as has quite an unusual design. Where can I acquire the new part?

Answer 1

Hi,

Wireless Mobile Mouse 3500 - has a 3 year warranty.

http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

Microsoft Hardware Warranties

http://www.microsoft.com/hardware/Warranties.mspx 

These mice come with 90 tech support from day of 1st incident which would

start when you contact Microsoft at the below number.

MS Hardware Support and Warranty Claims

Tech Support 1-800-936-5700 for MS Hardware.

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Answer 2

What a joke that is, I called the number above, was transferred around for about 30 minutes, finally got an oriental person who spoke so quietly I could not understand her.  She transferred me to another oriental person who spoke so quietly I could not understand her so I asked for a supervisor.  45 minutes later "Nelson B" says he cannot process my request.  

I hate when companies get so big they think their clients should be honored by their name.  All I needed is a damn receiver, I guess I'll be buying another mouse and it sure won't be a Microsoft brand.

Answer 3

Hi,

Sorry you had that hassle. They should have told you the receivers are keyed to

the mice so you cannot replace either, you have to have a complete new set.

Rob - SpiritX

Answer 4

What a joke that is, I called the number above, was transferred around for about 30 minutes, finally got an oriental person who spoke so quietly I could not understand her.  She transferred me to another oriental person who spoke so quietly I could not understand her so I asked for a supervisor.  45 minutes later "Nelson B" says he cannot process my request.  

I hate when companies get so big they think their clients should be honored by their name.  All I needed is a damn receiver, I guess I'll be buying another mouse and it sure won't be a Microsoft brand.

I agree with you totally!  Microsoft is of no help!