Hi,
Thank you for coming Microsoft Q&A.
The feature update from Windows 10 1809 to Windows 10 20H2 is not available to download. In fact if you are using Windows 10 2004, we could download Windows 10 20H2 enablement package manually to upgrade device from Windows 10 2004 to Windows 10 20H2.
For details, please refer to: Feature Update through Windows 10, version 20H2 Enablement Package
However, as you said, you are using Windows 10 1809, so the manually upgrade to Windows 10 20H2 is deploy through a Windows 10 20H2 ISO image. It would not clean up your device data and system configuration. You could test it on a special device before deploy with SCCM. Also roll back to previous version is available in 10 days(default value) after upgrade.
For those device who have network connection, could get Windows 10 version 20H2 update package which with .cab format, but it is not available to download it manually through Windows Update Catalog or volume licensing service center. So it is only used for update agent.
But according to my know, other engineer who handle ticket might have internal link for downloading Windows feature update. For confirming, we need to contact with update engineer by create a ticket for your issue.
Bests,
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