When installing a game, get Error Code: -5001 : 0x80070002

Question

when installing a game i get the following error  Error Code:   

Error Information:

>SetupNew\setup.cpp (142)

PAPP:

PVENDOR:

PGUID:

$

@Windows 7 / Server 2008 R2 Service Pack 0 (7600)

IE Version: 9.10.9200.16420

Answer 1

Hi,

Thank you for updating us the case status.

Do you have any security software installed on your computer.

I would suggest you to try the following methods and check if it helps.

Method 1:

I would suggest you to check the status of Windows Installer services.

a.     Press Windows key + R and type services.msc in the search field and press ENTER.

b.     Scroll down and find the Windows Installer.  Double-click “Windows Installer” in the Services list.

c.     Ensure that the Windows Installer service is running.

d.     Right-click Windows Installer, and then click Start. If Start is unavailable and the Stop and Restart options are available, this tells you that the service is already started.

Method 2:

If you have any security software installed on your computer I would suggest you to disable security software and perform a clean boot and check if it helps.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Clean Boot will check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Follow these steps to start the computer in clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.

b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

c. Click to select half of the check boxes in the Service list.

d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

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**Note:**I would suggest you to check if it is compatible with windows 8:

Refer the following Microsoft article:

What is program compatibility? http://windows.microsoft.com/en-US/windows-8/what-program-compatibility

Make older programs compatible with this version of Windows: http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows

We would be more than happy to help you further if the above steps did not resolve the issue.

Answer 2

Thanks a lot, method 1 fixed this for me.

Answer 3

Hi,

Thank you for posting in the Microsoft Community.

We would love to help you however we don’t have enough information to work with therefore I would be grateful if you could answers these question.

1. Which version of Windows Operating system is installed on your computer?
2. Which game are you trying to install?
3. Have you made any changes to the computer prior to this issue?
4. Are you able to install other programs?

I would suggest you to refer the following Microsoft article “Suggestions for asking a question on help forums”:

http://support.microsoft.com/kb/555375

Please provide us more information regarding the issue so that we can assist you further

Answer 4

i fixed it by doing a clean windows 8 install idk what went wrong. but my computer needed a clean install and thnx for the help

Answer 5

1)windows 8

2. smite Hi-rez Studios
3. no i havent

4)yes, i am