Hi Jomarle55 ,
- Which Microsoft Fixit did you try to run?
- What do you mean when you say “download a disk”? Did you try to download
the setup files for Fixit utility?
- If so, where did you download the file from?
If you are receiving the error message when trying to install the software, you may try the following steps and check if it helps:
Method 1:
You may try running the fixit from the link and check if it helps:
Fix problems with programs that can't be installed or uninstalled
Method 2:
You may try performing a clean boot and check if it helps:
You may refer the following KB article to put the computer in clean boot:
How to configure Windows XP to start in a "clean boot" state
**Note:**Make sure you put the computer back to Normal Startup once you are done with the troubleshooting.