Windows 10 Home to Pro Update became Enterprise and won't activate

Question

My Windows 10 Pro update purchased from Microsoft store failed to install and left me with Enterprise edition that I can't activate.

History:

• Purchased laptop that came with Windows 10 Home.
• After signing into my Microsoft account, I purchased a Windows 10 Pro update.
• I then followed the link to install the update.
• Note: my installation only has one user account with Administrator privileges.
• The update started, but after a small while, it reported Error Code: 0x080070005 (which Google tells me is 'access denied')
• At this point, the update window would not close, so I had to right click it via the task bar and select the 'Close Window' option.
• After this, I attempted to re-do the update, but Windows presented no option to retry the update and seemed to consider the update as complete .
• It is at this stage that I noticed that Windows had reported itself as Windows 10 Enterprise and not Windows 10 Pro.
• PC reboot didn't change anything.
• Also, if I attempt to activate it, the activation fails.

So... how should I resolve this issue?

Justin

Answer 1

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-upgrade-from-windows-10-home-to-pro-results-in-enterprise-edition

Hope this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 2

Many thanks.

Changing the product key by specifying a Generic Windows Pro key (and thus downgrading from Enterprise to Pro) did the trick.

My installation is now activated and reports itself to be Windows Pro.

Cheers

Answer 3

Glad we could help! Thanks for your update.