Windows Live Mail Corrupted

Question

When I tried to delete e-mail from my Junk e-mail folder in Window Live Mail 2011, I got the message "An unknown error has occurred". I deleted one message via my ISP (Shaw.ca) on-line webmail program but this message was still appearing in my on-line Junk E-mail folder in Windows Live Mail even after I re-started Windows Live Mail.

I checked \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder and it was empty.

I tried repairing Windows Live Mail via Control Panel\Programs and Features\Windows Live Essentials 2011\Repair but the message headings were still in the Windows Live folder.

I tried going off-line to delete the messages but I still got the "An unknown error has occurred" message.

I suspected that the actual messages may have been deleted from the \AppData\Local\Microsoft\Windows Live Mail\Shaw (PaulA 758\Junk E-mail folder during disk clean-up.

I then:

• Backed up my e-mail
• Reinstalled Windows Live Essentials
• Restored the e-mail backup

The database is now corrupt:

• The folder tree is not the same as prior to the backup/restore
• In some of the sub-folders, the To, From and Subject appear to be correct in WLM but clicking on on each of the e-mails in this folder opens the same message

I am using Windows 7. Any assistance would be appreciated.

Answer 1

Hi,

Windows Live Mail has a setting wherein you can perform changes on your web based account, and the changes will not happen with the program. I suggest you consult your email provider regarding the setting.

What we should look at right now is the error that keeps on popping out when you delete a message in Live Mail. You mentioned that you already performed several possible resolution to your issue. The next thing that you can try is to preform a clean re-install with the program. If you removed Live Mail and just re-install it, the registry still has the traces of the program which might include the glitch/corrupted file.

Please follow the instrcutions below to perform Clean uninstall:

1. Back up your emails/contacts/calendar. You mentioned you've already made a backup. Keep it on your hardrive cause you would need to import those stuff after.
2. Uninstall Windows Live Mail. Clickhere to know how.

After uninstalling, clean up all windows live folder by following the steps below:

• Type %ProgramFiles% on run open box and press Enter, find and delete Windows Live folder (C:\Program Files\Windows Live)
• Type %CommonProgramFiles% on run open box and press Enter, find and delete Windows Live folder (C:\Program Files\Common Files\Windows Live)
• Type %ProgramFiles%\Common Files\Microsoft Shared\ on the run open box and press Enter, find and delete Windows Live folder (C:\Program Files\Common Files\Microsoft shared)
• Type %LOCALAPPDATA%\Microsoft\ on run open box and press Enter, look for WLSetup folder and delete it
• Type %LOCALAPPDATA%\Microsoft\ on run open box and press Enter, look for Windows Live folder and delete it
• Type %LOCALAPPDATA%\Microsoft\ on run open box and press Enter, look for Windows Live Mail folder and delete it
• Type %LOCALAPPDATA%\Microsoft\ on run open box and press Enter, look for Windows Mail folder and delete it
• Type  %SystemDrive%\ProgramData\Microsoft\ in the Start Search box and press Enter, Look for IdentityCRL folder and delete
• Type  %USERPROFILE%\AppData\Local\Microsoft\ in the Start Search box and press Enter, Look for Windows Live Contacts folder and delete it
• Type  %USERPROFILE%\AppData\Local\Microsoft\Windows Live\ in the Start Search box and press Enter, Look for Contacts

4. Download Windows Live Mail for XP after the clean uninstall process.

Thanks!

Answer 2

This problem has gone on  for a long time.

My windows  Live ID has been corrupted.

I have tried to resolve the problem, which is deep seated

Someone else has taken my personal PC under their control.

I love 'windows mail setup.  I think it is the most marvelous of all the email 'setups' I've seen.

I do not understand the Registry enough to try to correct these errors, so would like to hsnd it over to the 'experts' who do understand what I mean.

Lastly, I would like my personal PC to be directly under 'MY' control

Thank you

Answer 3

Kathrina:

Thank you.  I'll try this when I return home in June.

Paul