DPM "Agent Incompatible"

Erik Cominolli 1 Reputation point
2021-01-31T16:31:15.557+00:00

So we have a "master" DPM server that backs up remote site DPM's. Been working great - until we lost internet for about 2 hours the other day. Now the majority of the remote protection groups are showing "Agent Incompatible". A google search of DPM "Agent Incompatible" turns up squat - which is surprising.

I have new recovery points, but I'm still showing "Agent Incompatible". It's not the whole client either - if we're doing a backup of Hyper-V, 3/4 might show incompatible - but one is OK, but it's all backing up the DPM, so I don't understand. All agent versions are the same.

2019 update roll-up 2 in each instance.

Windows Server Backup
Windows Server Backup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Backup: A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
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  1. Xiaowei He 9,876 Reputation points
    2021-02-01T07:44:33.37+00:00

    Hi,

    Sorry that windows server backup forum is mainly for windows server backup tool and vss issues, for DMP issues, It's recommended to open a case with MS. Thanks for your understanding!

    Below is the link to open a case with MS:

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Thanks for your time!
    Best Regards,
    Anne

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