Star menu and task bar not working Server 2016 RDP user

Question

Hi!
I had a Server 2016 VM with Hyper-V Server 2016 host.
I had to restore the VM due to some ransomware. The backup was plenty functional because I made one two weeks ago and the vm was ok then. I take the chance and restored the backup in a new Server 2019.
But I'm suffering some unexpected problems: some RDP users are experiencing that star menu and task bar doesn´t work. When the user log on his desktop is shown and he can click his icons but the task bar is empty, only start menu button is shown and if the user move the mouse over the bar, only the "loading" icon is displayed and can`t click anywhere inside the bar.
I've checked event viewer and the related error is:

Nombre de la aplicación con errores: Explorer.EXE, versión: 10.0.14393.4169, marca de tiempo: 0x5ff78df9
Nombre del módulo con errores: windows.immersiveshell.serviceprovider.dll, versión: 10.0.14393.4169, marca de tiempo: 0x5ff78cf4
Código de excepción: 0x80270233
Desplazamiento de errores: 0x00000000000339cd
Identificador del proceso con errores: 0xa81c
Hora de inicio de la aplicación con errores: 0x01d6f75e391a8664
Ruta de acceso de la aplicación con errores: C:\WINDOWS\Explorer.EXE
Ruta de acceso del módulo con errores: C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
Identificador del informe: 7882a2fb-1fee-4e18-b184-0b6d76e50c10
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:

This bug seems to propagate by RDP users randomly. When a user start to experience the problem, then if another user log off and log on, then may have the start menu and taskbar or maybe not. But the bugged user never recovers his bar although closes and opens session.

I've found a temporary solution in another post. This powershell command fix the issue a couple of days, but the problem returns.

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} --
Note: I've to restart the server after executing thios command.

I need help, please.
Thanks.

Answer 1

Hi.
Try this:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”} --

Original post: https://social.technet.microsoft.com/Forums/windowsserver/en-US/e17d9be6-0156-4cb6-815c-73558bc01350/start-menu-not-opening-in-server-2016?forum=ws2016

Answer 2

Hi,
1.Please help to patch the server to the latest and it will help to eliminate some known issues.

2.For the event log you shared, have you tried to manually stop and restart the explorer.exe with issue occurrence?

3.Per searching, there are users experiencing the similar issues with windows Server 2012 and they shared some workarounds like remove the updates that might impact the behavior(updates installed before issue occurred) or clear LSA cache of the server by registry key.
https://social.technet.microsoft.com/Forums/windowsserver/en-US/4415e09d-5925-454d-bcce-732f34242eac/windows-server-2012-r2-start-menu-crashing?forum=winserver8gen

Note: it is always important to backup useful data before making changes into GPO or registry.

---

Hope this helps and please help to accept as Answer if the response is useful.

Thanks,
Jenny

Answer 3

Hi,
Problem persists.
But after monitoring I believe I found the origin.
Some users are working with HP Thinclients T5550. These users can log in into the server (RDP), but when they close session and login after, the taskbar and start menu doesn't work.
This problem doesn't seem to reproduce on users that are working with Windows 10 PC (this is strange because before the virus, VM was working ok).
I'll try to confirm this in a few days.
Thanks.

Answer 4

This problem is giving me nuts. Microsoft should really fix it. It's a known bug since Server 2012 R2 (simply look at that big technet forum thread https://social.technet.microsoft.com/Forums/en-US/4415e09d-5925-454d-bcce-732f34242eac/windows-server-2012-r2-start-menu-crashing?forum=winserver8gen).
I have tried a lot of things trying to fix it but nothing works. Today I saw that a new user created a few days ago doesn't face the problem (logoff and new login to reproduce the error when Using Roaming Profiles).

Server 2016 all updates installed;
Other logged users are not affected when the user is facing the problem (start menu not working);
Force close and reopen Explorer doesn't fix for the user with the problem, the only solution is reboot the server;

I'm also tryng other sources tips:
https://discussions.citrix.com/topic/387174-windows-server-2016-rds-startmenu-problems/
https://kb.vmware.com/s/article/54877

My EventViewer error:

Nome do aplicativo com falha: Explorer.EXE, versão: 10.0.14393.4169, carimbo de data/hora: 0x5ff78df9
Nome do módulo com falha: windows.immersiveshell.serviceprovider.dll, versão: 10.0.14393.4169, carimbo de data/hora: 0x5ff78cf4
Código de exceção: 0x80270233
Deslocamento da falha: 0x00000000000339cd
ID do processo com falha: 0x13c4
Hora de início do aplicativo com falha: 0x01d75c8b558e6b8e
Caminho do aplicativo com falha: C:\Windows\Explorer.EXE
Caminho do módulo com falha: C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
ID do Relatório: d80866fd-518c-4302-83f3-72c9c43ed570
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:

Answer 5

How do I get RDP