Blue Screen error while performing virus scan.

Question

Original Title: blue screen 

When I do a virus check my computer freezes at the same spot each time then gives me a blue screen and kicks me out.  I am not real computer savvy. This is where I am when I get kicked out.  C:\Windows\assembly\NativeImages_v4.0.30319_64\SystemCore\b64f213e591607c823a591607c45fac997801e\SystemCore.rii.dll  I could really use some help.  Thank you

Answer 1

Hi,

1. Which anti-virus software are you using to scan the computer?
2. Do you get any error messages along with the Blue Screen?
3. Are you facing this issue only while using any particular virus scanner?
4. Did you make any recent changes on the computer prior to this issue?

Method 1:Step 1:

I would suggest you to boot the computer into safe mode and try to perform a virus scan. Check if the issue occurs in Safe Mode or not.

Start your computer in safe mode

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Step 2:

If the issue is fixed in safe mode, then I would suggest you to perform clean boot and remove the program that is causing the issue.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: Follow step 7 from the clean boot article KB929135 to reset the computer to normal mode.

Method 2:

If the issue persists you may scan the computer for virus using Microsoft Safety Scanner.

Microsoft Safety Scanner will help us to get rid of viruses, spyware, and other malicious software.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove virus, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Disclaimer: If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted.

Method 3:

If the issue is not resolved I would suggest you to try the steps from the following link and check.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Note: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost. If you re-install windows make sure you backup all your data.

You may access Event viewer on the computer and check in the windows logs for significant error messages/codes. If you find any error messages/codes related to the issue, post back the errors in event viewer. Refer the link for more details:

What information appears in event logs (Event Viewer)?http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Hope this information is helpful.

Answer 2

Also, it may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.