BCCode: 100000ea

Question

My computer crashed, seemingly at random, while I was reading an online article a couple weeks ago.  Basically, the screen went black, then began flashing pixel-like patterns and colours, and was totally non-responsive.  When I start it up, it does this again, and if I wait long enough, it prompts me to run it in safe mode.   Once when I turned it on, it finally tried to start up properly and it gave me an error signature, then crashed again.

This is the signature it gave me:

BCCode: 100000ea

BCP1: 899A8888

BCP2: 89A2FD80

BCP3: F78D2CBC

BCP4: 00000001

OSVer: 5_1_2600

SP: 3_0

Product: 256_1

I don't know much about computers.  But, can anyone tell me what's going on/what the problem might be/how I can fix it?

Answer 1

Bug check code 0xEA

http://msdn.microsoft.com/en-us/library/ff557206(v=vs.85).aspx

Are any devices malfunctioning? Select Start, All Programs, Accessories, System Tools, System Information. Open Components under System Summary and click on Problem Devices. Is anything listed there?

Are there any yellow question marks in Device Manager? Right click on the My Computer icon on your Desktop and select Properties, Hardware, and Device Manager. If yes what is the Device Error code?

To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.

A further complication can be Ghosted Devices –installed but not connected

Event Viewer Reports

1. Normally when an error occurs on your computer looking in Event Viewer should be your starting point for finding a solution. Most system related errors are logged and getting an exact copy of the relevant report is important. Unfortunately understanding the reports is not easy and most computer users need help with their interpretation. I have more to say later on interpretation.
2. Event Viewer comprises three main Windows logs. These are Application, Security and System. For troubleshooting purposes System is by far the most important.
3. To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System.
4. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. You will see a button resembling two pages. Click the button and close Event Viewer. This places a copy of the report into your Clipboard. Paste into the body your message. Make sure that this is the first paste after exiting from Event Viewer.
5. There are three types of Report, being Information, Warning and Error reports. In most situations it is Error Reports that offer the best information but occasionally Warning Reports provide useful clues.
6. All reports have date and time stamps and when troubleshooting it is important to concentrate on more recent reports. Study reports since the point when the computer was last booted and then check whether a similar report appeared in the previous session. If errors do not repeat investigation as to why they occurred is wasted effort.
7. Within individual reports the more important information is Event ID and Source as these help when looking for help on the internet. The description is equally important and copying the exact text for use as the search criteria greatly helps getting better results when using Google. Do not paraphrase descriptions when asking others for help.