Share via

Teams open Excel file hang up

Yim, Paul 1 Reputation point
2021-02-01T03:48:01.517+00:00

We use Teams connect and share Excel screen hang up. Could have any patch for upgrade Teams Programs to solve ? Or Excel Updates ?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,628 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2021-02-01T07:31:08.733+00:00

    @Yim, Paul ,

    Does this issue persist all the time? Or what changes do you do before this issue happened?

    Does anyone else have the same issue?

    Except for Excel file, could you open other office apps normally? Such as word.

    I tested in Microsoft Teams Version 1.4.00.2879. It has no problem. If your version is not the latest one, please click your profile and choose Check for updates to manually update client.

    Meanwhile, if your office has any update, please install the update and try again.

    Besides, clear the client cache by deleting any files in the following folders:

    • %appdata%\Microsoft\teams\application cache\cache
    • %appdata%\Microsoft\teams\blob_storage
    • %appdata%\Microsoft\teams\Cache
    • %appdata%\Microsoft\teams\databases
    • %appdata%\Microsoft\teams\GPUcache
    • %appdata%\Microsoft\teams\IndexedDB
    • %appdata%\Microsoft\teams\Local Storage
    • %appdata%\Microsoft\teams\tmp

    If all the people in your organization have the same issue, contact the IT admin to check if there is any related error message in Health status of Microsoft Teams from Microsoft 365 admin center > Health > Service health.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.