laptop keyboard error, typing 7 or y gives me y7

Question

On my Windows 7 laptop when I press the 7 or y keys I get  y7, using the numeric keys is ok though. IThis error has just started.  Thks

Answer 1

Hi,

Thank you for the reply.

As you are not facing the issue with on-screen keyboard, this must be an issue with the keyboard that you use.

You may have to contact Toshiba for further assistance.

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact

Hope this information helps.  If you have further questions feel free to reply, we would be glad to assist.

Answer 2

Hi,

Thank you for posting in Microsoft Community Forum. Please be assured that we would do our best to assist you.

Answer the following questions which would help us in understanding the issue:

1. When exactly do you face this issue?

2. Is it on a particular application like notepad, WordPad etc?

3. What is the make and model of the laptop computer that you use?

4. Did you try using On Screen keyboard to see if you get the right characters?

Try the following steps and check:

Step 1: To use on-screen keyboard

a. Click on Start, type “On-screen” without quotes and hit Enter.

b. Now check if you’re able to get right characters

Step 2: Test the issue by putting the computer into a clean boot.

Visit the link below to know how to put the computer into a clean boot state

**http://support.microsoft.com/kb/929135**

Note: Once the troubleshooting is done, reset the computer to start as usual.

Hope this information helps. If you have further questions feel free to reply, we would be glad to assist.

Answer 3

issue continuing, it's a Toshiba Satellite L675, Windows 7 64 bit, error

happens in browsers, and in Word, notepad, etc. Screen keyboard is ok

though, thanks