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Unknown error: 0x8007064c

Anonymous
2012-09-12T15:02:33+00:00

I keep getting this error message when I try to install Photo Gallery and Movie Maker.   Error: 0x8007064c, Source: Watson-x64.   It pops up when the install gets to 55%.  How can I fix this?

Thank You,

Kris Milochik

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2012-09-15T02:07:19+00:00

    Hi,

    We appreciate your efforts for providing the setup logs of your computer. However we still need you to collect the remaining log files indicated in the solution article provided by Gerard_G. and these are the following:

    1. System Information
    2. Windows update logs

    To do this, please check the instruction from the solution article above on how to gather log files for Essential Installer issues. Once you have these files, please upload it in the private section.

    Thank you.

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  2. Anonymous
    2012-09-13T22:45:54+00:00

    There were 2 log files, I sent both.

    Thank you !

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  3. Anonymous
    2012-09-13T22:02:09+00:00

    Hi Kris,

    Since you followed that troubleshooting step and this issue persisted, please gather and provide us the log files. For steps on how to collect the log files, please refer to the link below:

     **How to gather Log files for Windows Live Essential Installer issues**

    I provided a private message where you can upload the logs. To check it, make sure that you are signed in to Microsoft Answers using the account you posted this inquiry. After signing in, under your first post there are 2 tabs "All Replies and Private Messages".

    Thanks,

    Gerard G.

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  4. Anonymous
    2012-09-13T17:02:46+00:00

    I got the same results.  Essentials could  not be installed.   Unknown error.  0x8007064c.  Source: Watson-x64.

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  5. Anonymous
    2012-09-12T16:31:57+00:00

    Hi Kris,

    This issue may occur when the Installation Source file is not available or no longer valid. To troubleshoot this issue please follow the steps below:

    1.) Uninstall Windows Live Essentials programs that are currently installed on your computer, please follow the steps in this link: http://windows.microsoft.com/en-US/windows-live/essentials-uninstall-ui

    2.) Browse your computer to C:\Program Files then delete the Windows Live folder if available

    C:\Program Files*Windows Live*

    C:\Program Files\Common Files*Windows Live* Note: If there is more than one Program Files folder upon opening C drive, then double click on Program Files x86 instead.

    3.) Download and install using the offline installer: http://windows.microsoft.com/en-US/windows-live/essentials-install-offline-faq

    Let us know what happens afterwards.

    Regards,

    Gerard G.

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